Silvia Romero
La Puente,CA
Summary
Dynamic professional with a proven track record in inventory management and customer relationship management at Jersey Mike's Subs. Recognized for enhancing service efficiency and fostering teamwork, contributing to operational success and increased customer satisfaction. Strong problem-solving abilities and effective communication skills drive results. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AM2
Jersey Mike's Subs
El Monte, California
07.2025 - Current
- Oversaw daily operations to enhance efficiency in service delivery.
- Resolved customer issues promptly to promote high satisfaction through friendly service.
- Engaged customers using strong interpersonal skills to foster positive interactions.
- Assisted in inventory management by monitoring freshness of ingredients and restocking supplies.
- Collaborated with team members to streamline sandwich assembly during peak hours.
- Prioritized and organized tasks to achieve service goals efficiently.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Provided support to team members during peak hours when required.
Bakery Manager
Nothing Bundt Cakes
West Covina, California
03.2015 - 07.2024
- Managed daily bakery operations, ensuring efficient workflow and adherence to quality standards.
- Trained and supervised team members on baking techniques and safety protocols.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Coordinated with suppliers for timely delivery of ingredients and materials.
- Implemented staff scheduling to maximize productivity during peak hours.
- Maintained cleanliness and organization of equipment and work areas.
- Fostered positive team environment through effective communication and support.
- Conducted performance evaluations, identifying improvement areas and offering constructive feedback.
Education
High School Diploma -
Santana High School
Rowland Heights, CA06-2003
Skills
- Inventory management
- Quality assurance
- Team training and development
- Customer relationship management
- Problem solving
- Effective communication
- Task prioritization
- Attention to detail
- Positive attitude
- Collaboration and teamwork
- Organizational skills
- Dependability and responsibility
- Time management
Languages
Spanish
Professional
Certification
- Food Handlers Card
Timeline
AM2
Jersey Mike's Subs
07.2025 - Current
Bakery Manager
Nothing Bundt Cakes
03.2015 - 07.2024
High School Diploma -
Santana High School