Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Rubio Garcia

Cedar Creek,Texas

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Cashier

Wingstop
12.2012 - 03.2013
  • Take orders, re-stocked, cleaned lobby, answer phones, helped with menu selections, Take orders and help customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Third manager

Wingstop Riverside
04.2013 - 11.2013
  • Assigning positions, checking restocking, calling employees, opening/closing stores, counting money, taking temperatures, training new employees, covering shifts
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant / General Manager

Wingstop Austin
11.2013 - 10.2016
  • Training new managers, covering shifts, opening new stores, training cashiers/cooks, closing and opening stores, depositing money, checking paperwork, filling up reports, entering employee's information, helping with morning preparation, reviewing paperwork, doing inventory, making schedules
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.

Culinary Ambassador Operator

Dell Children's Hospital
11.2016 - 08.2020
  • Answering phone calls, managing patient information, checking diets, assisting patients, mixing baby's formulas, filling allergies sheets, sending defaults trays, helping Dietitians/Nurses, translating for employees/patients, sending tube feedings, training new employees
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.

Customer Service Representative

Dell Children's Genetic Department
08.2020 - 08.2021
  • Checking in/out patients, scheduling appointments, requesting insurance authorization/referrals, sorting mail, directing patients, Covid screening, answering calls, keeping track of no show appointments, covering phones for different clinics
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed patient registration process, confirming data accuracy and completeness.

Customer Service Representative

Dell Children's Neuroscience
09.2021 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Investigated insurance claims denials and appeals.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

General studies -

Austin Community College
01.2016

General studies -

Del Valle High School
01.2012

Skills

  • Athena
  • Phreesia
  • Multitasker
  • Excel
  • Power point
  • Word document
  • Phone operator
  • Bilingual English/Spanish
  • Task Prioritization
  • Customer Service
  • Payment Processing
  • Staff Training
  • Inventory Control
  • Merchandise Restocking

Timeline

Customer Service Representative

Dell Children's Neuroscience
09.2021 - Current

Customer Service Representative

Dell Children's Genetic Department
08.2020 - 08.2021

Culinary Ambassador Operator

Dell Children's Hospital
11.2016 - 08.2020

Assistant / General Manager

Wingstop Austin
11.2013 - 10.2016

Third manager

Wingstop Riverside
04.2013 - 11.2013

Cashier

Wingstop
12.2012 - 03.2013

General studies -

Austin Community College

General studies -

Del Valle High School

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Silvia Rubio Garcia