Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Silvia Saenz Martinez

Manteca,CA

Summary

Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards.

Overview

2
2
years of professional experience

Work History

Housekeeping Room Attendant

Great Wolf Lodge Resort
Manteca, California
08.2023 - Current
  • Assisted in training new staff on housekeeping procedures and safety protocols.
  • Followed safety guidelines while using cleaning chemicals and equipment effectively.
  • Collaborated with team members to complete room turnovers within tight schedules.
  • Provided exceptional customer service by addressing guest inquiries and requests politely.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Communicated effectively with team members about daily assignments and task progress.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Reported maintenance issues promptly to ensure timely resolution for guests.
  • Cleaned guest rooms and common areas to maintain high cleanliness standards.

Production Worker

Pin Hsiao & Associates
Manteca, California
05.2023 - 03.2024
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Assisted in assembling products according to specifications.
  • Maintained cleanliness and organization of work area.
  • Collaborated with team members to meet production goals.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Communicated with team members regarding tasks assigned during shift.
  • Followed safety protocols while operating machines and equipment.
  • Reported any issues to supervisor immediately for resolution.
  • Inspected product quality prior to packaging and shipment.
  • Identified defective parts or components and removed them from production line.

Skills

  • Room cleaning
  • Chemical safety
  • Inventory management
  • Quality inspection
  • Time management
  • Team collaboration

Accomplishments

  • High Paw Award Nominee for the month (January 2024)

Timeline

Housekeeping Room Attendant

Great Wolf Lodge Resort
08.2023 - Current

Production Worker

Pin Hsiao & Associates
05.2023 - 03.2024

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Silvia Saenz Martinez