Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Sanchez

Jersey City,NJ

Summary

With over ten years of experience in the hospitality industry. I am passionate about creating memorable and personalized experiences for our guests, as well as cultivating strong relationships with our partners and vendors.


As a Sales & Events Manager, I oversee the planning, execution, and follow-up of private events, ranging from intimate dinners to large-scale corporate functions. I also manage the floor operations, staff training, and guest satisfaction during regular service. I have a proven track record of increasing sales, generating referrals, and exceeding expectations. I am a team player, a leader, and a mentor, who strives for excellence and continuous improvement.

Overview

15
15
years of professional experience

Work History

Sales & Events Manager

COTE - Gracious Hospitality
05.2023 - Current
  • Successfully orchestrated and managed private events and sales operations for a renowned Michelin-starred Korean BBQ restaurant.
  • Cultivated and maintained strong client relationships, resulting in repeat business and a loyal customer base.
  • Expertly planned and executed a wide range of private events, overseeing logistics, menu customization, and budget management.
  • Achieved and exceeded sales targets by identifying new revenue streams and crafting customized proposals.
  • Led and motivated a team of event coordinators and support staff, ensuring seamless event execution.

Floor/VIP Event's Manager

Electric Lemon - Starr Group
08.2022 - 05.2023
  • Bring in an elevated and reputable restaurant & luxury hotel culture
  • A positive and self-motivated disposition with a commitment to excellence and team success
  • Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to further develop teams.

Associate Hospitality Leader

Restoration Hardware
06.2018 - 06.2022
  • Front-of-house leadership, including training associates, providing world-class customer service, and taking great care of the equipment and facilities
  • Ran pre-shift meetings, convey key business updates, map, and communicate station coverage plans, lead Values messages
  • Correctly calculated inventory and ordered appropriate supplies
  • Worked in partnership with the Hospitality Leadership team to develop strategies to grow the business
  • Accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing, and tip tracking.

Marketing & Communications Manager

Special Event Staffing, LLC
05.2017 - 02.2020
  • Coordinate and execute e-mail campaigns, meeting deadlines, following timelines, and ensuring uniformity of content
  • Design and edit graphics for print or web as needed
  • Write blog posts, social media posts, articles, and marketing and sales collateral
  • Manage event mobile applications, working with vendors and staff to produce an accurate, up-to-date, and user-friendly app for all major events
  • Compile progress reports.
  • Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.

Renewal Customer Service Manager LATAM

COGNOSONLINE - Rosetta Stone - BlackBoard - NetDimensions
09.2015 - 04.2017
  • Responsible for planning, leading, and controlling customer service and renewal strategies, trying to reach the highest levels of internal and external customer satisfaction
  • The main functions in the organization were focused on loyalty, repurchase, follow-up on the users after sales services, international orders
  • Monthly monitoring of institutional clients (Corporate, educational, government) B2B - B2C.

Restaurant General Manager

7.16 Steak House
09.2014 - 09.2015
  • Oversaw purchasing and budgeting
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Set schedules for 37 staff by planning and designating shifts and hours
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the bank each day
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Marketing Internship / Magic Kingdom

World Disney World
01.2014 - 08.2014
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Created engaging content for Pinterest, Facebook, and Instagram.

Human Resources Specialist

Hotel Dann Carlton
06.2011 - 12.2013
  • Developed and enforced company policy and procedures relating to human resources activity
  • Built a comprehensive employee recruiting strategy
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
  • Coached and educated management throughout the organization on appropriate guidelines for maintaining a legally-compliant workplace
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts
  • Conducted the hiring process for both exempt and non-exempt positions.

Customer Service - Corporate Specialist Leader

TELEFONICA - MOVISTAR
11.2008 - 10.2010
  • Attend corporate customer requests
  • To handle complaints and/or claims efficiently
  • Keep a systematic control and orderly of pending tasks to execute them as soon as possible
  • Keeping track of each one of the applications
  • Reach individual and group service goals
  • Support the area being efficient and proactive to contribute to the different results in monthly goals.

Education

Associate of Science - Hospitality and Tourism Industry Essentials

New York University
New York, NY
05.2020

MBA - Business Management

Alcalá University Spain
04.2016

Master of Science - Digital Marketing 3.0

Alcala University
04.2016

Bachelor of Science - Business Administration

Universidad Autónoma De Bucaramanga
09.2014

Master of Science - Accounting And Finance

UTS, Santander, Colombia
09.2014

Skills

  • Point of sale operation
  • Brilliant communication skills
  • Hiring production staff
  • Wine and Cocktail knowledge
  • Cost controls
  • Customer service specialist
  • Micros software proficiency
  • Office
  • Leadership
  • Creativity skills
  • VIP Relationships

Languages

Spanish

Timeline

Sales & Events Manager

COTE - Gracious Hospitality
05.2023 - Current

Floor/VIP Event's Manager

Electric Lemon - Starr Group
08.2022 - 05.2023

Associate Hospitality Leader

Restoration Hardware
06.2018 - 06.2022

Marketing & Communications Manager

Special Event Staffing, LLC
05.2017 - 02.2020

Renewal Customer Service Manager LATAM

COGNOSONLINE - Rosetta Stone - BlackBoard - NetDimensions
09.2015 - 04.2017

Restaurant General Manager

7.16 Steak House
09.2014 - 09.2015

Marketing Internship / Magic Kingdom

World Disney World
01.2014 - 08.2014

Human Resources Specialist

Hotel Dann Carlton
06.2011 - 12.2013

Customer Service - Corporate Specialist Leader

TELEFONICA - MOVISTAR
11.2008 - 10.2010

Associate of Science - Hospitality and Tourism Industry Essentials

New York University

MBA - Business Management

Alcalá University Spain

Master of Science - Digital Marketing 3.0

Alcala University

Bachelor of Science - Business Administration

Universidad Autónoma De Bucaramanga

Master of Science - Accounting And Finance

UTS, Santander, Colombia
Silvia Sanchez