Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Santos Sique

Framingham,MA

Summary

Compassionate Certified Nursing Assistant/Home Health Aide diligent about serving patient's medical and personal needs. An outgoing Phlebotomy student to pursue another health career and adding to the experience in the healthcare industry. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with eagerness to learn and adapt anywhere I am placed wherever needed.

Overview

5
5
years of professional experience

Work History

CNA/HHA

LCB Senior Living
Ashland, MA
05.2022 - Current
  • Provide assistance with activities of daily living, including bathing, dressing and grooming.
  • Assist residents in ambulation and transfers using proper body mechanics.
  • Assist Residents with medication via the SAMM program.
  • Documented patient care services by charting in designated areas.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Reported changes in patient conditions to nurse in charge.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Transported residents within the facility as needed.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Micro Cleaner

Controlled Contamination Services
Milford, MA
10.2021 - Current
  • Empty wastebaskets and replace liners.
  • Maintain cleaning equipment and materials in a safe and sanitary working condition.
  • Transport trash bags to designated disposal areas.
  • Disinfect doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Mix chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Inspect rooms for cleanliness prior to guest arrival.
  • Respond promptly to all customer complaints regarding cleanliness issues.
  • Comply with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Check stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Adhere strictly to safety protocols while performing job duties.
  • Mop solid surfaces such as ceilings, walls, and floors with proper chemical solutions.
  • Clean windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitize frequented areas and equipment using approved supplies.

Assistant Manager/Customer Service/Cashier

Market Basket
Ashland, MA
08.2019 - 05.2022
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Phlebotomy -

Massachusetts Bay Community College
Wellesley Hills, MA
05-2024

High School Diploma -

Framingham High School
Framingham, MA
06-2021

Skills

  • Compassionate Communication
  • Patient Care
  • Organizational Skills
  • Adaptability and Flexibility
  • Calm and level-headed under duress
  • Adaptable
  • Family support and assistance
  • General housekeeping ability
  • Compassionate
  • CPR Certification

Timeline

CNA/HHA

LCB Senior Living
05.2022 - Current

Micro Cleaner

Controlled Contamination Services
10.2021 - Current

Assistant Manager/Customer Service/Cashier

Market Basket
08.2019 - 05.2022

Phlebotomy -

Massachusetts Bay Community College

High School Diploma -

Framingham High School

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Silvia Santos Sique