Silvia Schiffino
Kissimmee,FL
Summary
Dynamic hospitality professional with over 10 years of experience in hotels, restaurants, and event management. Proven expertise in general management, catering coordination, and team leadership, enhancing customer service and operational efficiency. Highly skilled in staff training, menu creation, event planning, and maintaining exceptional service quality. Fluent in Spanish and adept at multitasking and problem-solving to foster positive relationships with customers and team members.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Summit Health
07.2021 - 01.2023
- Received and greeted patients promptly.
- Assisted patients in filling out demographic forms for system updates.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensure the accuracy of patient insurance coverage.
- Processed document printing and scanning efficiently.
- Provided Spanish translation services for patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Office Manager
DOCTORS UNITED, INC.
01.2020 - 05.2021
- Receive and Greet patients
- Help patients fill out forms with demographics and insurance information to update our system
- Make appointment with the doctor required by the patient
- Attend Incoming and outgoing calls
- Responsible to send Medical Records requested by patients or lawyers
- Organize Charts
- Verify insurance coverage (Sometimes)
- Print and Scan documents as needed
- Translate to Spanish speaking patients
- Processed payments
- Managed team responsibilities
- Responsible for outgoing communications
Gastronomy Teacher/Supervisor
Centro de Capacitacion Schiffino
09.2016 - 12.2020
- Provided instruction in a variety of methods, including demonstrations, lectures and hands-on activities.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Conducted classroom observations and provided feedback to teachers on their performance.
- Reviewed student work samples to ensure alignment with district standards.
- Analyzed test scores, attendance records, disciplinary referrals and other indicators of student success.
- Monitored student progress and assisted students and teachers with resolving problems.
- Organized ingredients and supplies needed for each class session.
- Administered standardized tests to assess progress and evaluate need for improving course materials.
- Maintained cleanliness of the kitchen work area at all times.
- Collaborated with other instructors to create engaging lessons plans.
- Offered advice to students on how to select quality ingredients when shopping for groceries.
- Mentored kitchen team members on proper cooking techniques and strategies to improve performance.
- Instructed students on a variety of culinary topics such as baking, grilling, sautéing, braising and roasting.
General Manager
The Garden Bar & Restaurant
11.2015 - 01.2020
- Recruited and trained kitchen staff.
- Developed and modified event menus to meet diverse needs.
- Maintained accurate financial records.
- Engaged with customers to gather insights on their experience.
- Responsible for opening and closing the restaurant multiple times weekly.
- Supported staff performance during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Quality Control Supervisor
INABIE
06.2014 - 10.2015
- Supervise different restaurants which were interested in supply breakfast and lunch to public schools all over the country
- Verify the quality of products
- Confirm by check list they were working by the stablishments we gave them
Manager and FB Assistant
H10 Costa Adeje Palace
06.2013 - 12.2013
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance reviews for team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Participated in post-event evaluations to discuss successes and areas for improvement.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
Reservations Agent
Plaza Florida Suites
05.2011 - 10.2011
- Supervising and making reservations for groups and individuals
- Answer emails and phone calls regarding to reservations and budgeting
- Welcoming the clients and assist in anything they need
Education
Master's degree - Hospitality Administration/Management
EUHT Sant Pol de Mar
BCN01.2013
Licenciatura - Administracion Hotelera, Alimentos y Bebidas
Pontificia Universidad Católica Madre y Maestra
01.2012
Skills
- Customer service
- Schedule Flexibility
- Good interpersonal
- Communication skills
- Problem-solving skills
- Organisational skills
- Teamwork skills
- Creativity
- Multi-tasking
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Hospitality
- Food & Beverage
- Hotel Management
- Event Management
- Hotels
- Tourism
- Catering
- Patient greeting
- Check-in coordination
- Insurance verifying
- Appointment confirmation
- Front desk supervision
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Payment collection
- Healthcare industry
- Scheduling appointments
- Verbal and written communication
- Fluent in Spanish, written and spoken
- Office administration
- Appointment scheduling
- Appointment reminders
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Summit Health
07.2021 - 01.2023
Office Manager
DOCTORS UNITED, INC.
01.2020 - 05.2021
Gastronomy Teacher/Supervisor
Centro de Capacitacion Schiffino
09.2016 - 12.2020
General Manager
The Garden Bar & Restaurant
11.2015 - 01.2020
Quality Control Supervisor
INABIE
06.2014 - 10.2015
Manager and FB Assistant
H10 Costa Adeje Palace
06.2013 - 12.2013
Reservations Agent
Plaza Florida Suites
05.2011 - 10.2011
Master's degree - Hospitality Administration/Management
EUHT Sant Pol de Mar
Licenciatura - Administracion Hotelera, Alimentos y Bebidas
Pontificia Universidad Católica Madre y Maestra
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