Silvia Shelton
Canoga Park,CA
Summary
Highly-qualified Housekeeping Manger offering a number of years of experience in housekeeping. Hands-on team leader dedicated to providing a high-quality service. Versatile individual accustom to working with a diverse staff, with strong attention to detail. Enthusiastic about meeting challenging demands in high-volume environments. Desiring to advance professionally and contribute to successful operations.
Overview
17
17
years of professional experience
Work History
Custodial Supervisor
ISS Facility Services
Los Angeles, CA
05.2024 - Current
- Implemented best practices in waste management, contributing to sustainability initiatives within the organization.
- Collaborate with maintenance personnel to address facility issues promptly, maintaining operational integrity.
- Maintain cleanliness and organization of facilities, ensuring compliance with health and safety standards.
- Conduct regular inspections to identify maintenance needs and address issues promptly.
- Assist in training new custodial staff on best practices and safety procedures.
Housekeeping Manager
Mama Shelter
Hollywood, CA
01.2022 - 03.2024
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed employee payroll.
- Established strong relationships with vendors.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities, daily requirements, and square footage allowances.
- Completed schedules, shift reports, payroll, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
Housekeeping Supervisor
The London West Hollywood
02.2009 - 05.2021
- Trained all new personnel.
- Created housekeeping assignments at the start of every shift.
- Completed schedules and shift reports.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Ensured guest rooms and all public were maintained at hotel standards.
Education
Hollywood High School
Pierce College
Skills
- Experienced with Opera, HotSOS, Microsoft word, Excel
- Standards and Procedure Compliance
- Decision Making
- Cross-Department Collaboration
- Facilities Inspection
- Problem Solving
- Complaint Handling
- Conflict Resolution
- Employee Work Scheduling
- Experienced & knowledgeable with Unite Here, Local 11 work guidelines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodial Supervisor
ISS Facility Services
05.2024 - Current
Housekeeping Manager
Mama Shelter
01.2022 - 03.2024
Housekeeping Supervisor
The London West Hollywood
02.2009 - 05.2021
Pierce College
Hollywood High School