Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Silvia Somoza

Torrance,CA

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated professional with successful background in [Industry] offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

AmPm
JUIGALPA, NICARAGUA
08.2021 - 02.2023
  • Managed daily operations
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Made direct deposits to the banks via internet.
  • Learned roles of other departments to provide coverage and keep store operational.

Server

Asados Bernis
Juigalpa, Nicaragua
02.2013 - 11.2016
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Accounting

Universidad Catolica Juan Pablo2
Nicaragua
12.2022

Skills

  • Money Handling
  • Transaction Approvals
  • Merchandise Stocking
  • Safety Rules
  • Customer Service
  • Flexible Schedule
  • Punctual and Reliable
  • Procedure Enforcement
  • Deposit Preparation
  • Adaptability and Dependability
  • Positive Attitude
  • New Hire Training

Languages

Spanish
Full Professional
English
Limited

Timeline

Cashier Team Lead

AmPm
08.2021 - 02.2023

Server

Asados Bernis
02.2013 - 11.2016

Accounting

Universidad Catolica Juan Pablo2
Silvia Somoza