Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Silvia Swanson

San Antonio,TX

Summary

Knowledgeable and dedicated member service professional with exceptional experience in the member service industry. Solid team player with an outgoing, positive attitude and proven skills in enhancing member's financial well-being. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses. Motivated to enhance member quality of like and contribute to company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Member Service Specialist

RBFCU
04.2022 - Current
  • Improved member economic well-being by addressing concerns and providing efficient solutions.
  • Verified member identification and documentation for compliant transactions.
  • Boosted retention rates with follow-ups on member inquiries and timely resolution of issues.
  • Enhanced team productivity, effectively educating others to ensure smooth operations.

Restaurant Server

Olive Garden
04.2017 - 12.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Interior Design Consultant

West Elm
08.2017 - 11.2018
  • Developed creative design solutions for residential interiors in order to increased customer satisfaction.
  • Collaborated with clients to create functional, aesthetically pleasing, and budget-friendly interior spaces.
  • Selected furniture, lighting and accessories to enhance design concepts.

Cleaning Crew Supervisor

Mountain Community Homes
07.2015 - 02.2017
  • Reduced employee turnover by providing thorough training and consistent performance feedback to staff members.
  • Increase client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
  • Organize workflow by creating schedules, assigning tasks, and monitoring progress of the cleaning crew.

Education

Bachelor of Science - Interior Design

Mercyhurst University
Erie, PA
05.2015

High School Diploma -

Carthage High School
Carthage, NY
06.2011

Skills

  • Goal setting
  • Time management
  • Financial literacy
  • Conflict resolution
  • Product knowledge
  • Training and mentoring
  • Multitasking capabilities
  • Product Sales
  • Performance tracking
  • Up-selling techniques

Certification

  • Certified Notary Public,

RBFCU- March 2021-Present

  • Certified Medallion Signature,

RBFCU - March 2023-Present

Timeline

Senior Member Service Specialist

RBFCU
04.2022 - Current

Interior Design Consultant

West Elm
08.2017 - 11.2018

Restaurant Server

Olive Garden
04.2017 - 12.2022

Cleaning Crew Supervisor

Mountain Community Homes
07.2015 - 02.2017

Bachelor of Science - Interior Design

Mercyhurst University

High School Diploma -

Carthage High School

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Silvia Swanson