Silvia Tome
HOLLYWOOD,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Water House Real Estate Investment
11.2021 - Current
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed daily operations for multiple properties, ensuring smooth functioning and high tenant retention rates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Administered operations to handle needs of more than 473 tenants across 33 property units.
- Improved property appearance, coordinating regular inspections and overseeing maintenance teams for quality work.
- Maintained strong relationships with tenants, addressing inquiries promptly and professionally to foster a positive community atmosphere.
- Streamlined property management processes by implementing efficient administrative procedures and practices.
- Enhanced reporting capabilities with the implementation of an organized digital filing system for easy access to essential documents.
- Supported legal proceedings as needed by gathering relevant documentation, drafting correspondence, and liaising between parties when necessary.
- Implemented strategies to optimize successful closing of real estate transactions.
- Processed lease and sales applications and paperwork in accordance with state and federal laws.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and emails
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Reviewed legal documents such as leases before execution to ensure compliance with local, state and federal regulations.
- Streamlined property management processes for increased efficiency and cost savings.
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Office Manager
L&F Windows And Doors Manufacturers
08.2021 - 10.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
Marketing Coordinator
La Ferme Du Meleze
01.2020 - 11.2020
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
Sales and Marketing Engineer
TRT Australia
09.2019 - 01.2020
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Reduced costs by negotiating favorable contracts with suppliers, securing high-quality materials at competitive prices.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Mentored junior team members in best practices for sales strategies, contributing to their professional development.
- Coordinated trade shows and events, maximizing brand exposure and generating new leads.
- Managed CRM system, maintaining accurate records of customer interactions and sales activities.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
- Analyzed sales and marketing data for improved strategies.
- Managed sales promotions and marketing strategies on major social media sites.
- Enhanced client relationships with thorough follow-up and excellent communication skills.
- Implemented social media strategies to expand online presence, resulting in higher engagement rates and website traffic.
- Conducted market research to identify new business opportunities and potential customers.
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
Front Desk Manager
Hotel Chino
06.2019 - 09.2019
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Assistant Office Manager
Corporate House Office Spaces
09.2018 - 05.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Certificate III in Spoken & Written English - English
QII
Brisbane, Australia07.2013
Diploma of Management - Business Management
Queensland Internatinal Institute
Brisbane, Australia02.2013
Diploma of Marketing - Marketing
HETC
Brisbane, Australia11.2011
Diploma of Business - Business Administration And Management
HETC
Brisbane, Australia07.2011
Upper Intermedia - English
Embassy CES
Brisbane, Australia02.2011
Bachelor of Science - Industrial Engineering
Universidad Industrial De Santander
Bucaramanga, Santander12.2009
High School Diploma -
La Presentacion
Bucaramanga, Colombia12.2001
Skills
- Product and service knowledge
- Operations Management
- Customer Relationship Management (CRM)
- Business operations knowledge
- Process Improvements
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant General Manager
Water House Real Estate Investment
11.2021 - Current
Office Manager
L&F Windows And Doors Manufacturers
08.2021 - 10.2021
Marketing Coordinator
La Ferme Du Meleze
01.2020 - 11.2020
Sales and Marketing Engineer
TRT Australia
09.2019 - 01.2020
Front Desk Manager
Hotel Chino
06.2019 - 09.2019
Assistant Office Manager
Corporate House Office Spaces
09.2018 - 05.2019
Certificate III in Spoken & Written English - English
QII
Diploma of Management - Business Management
Queensland Internatinal Institute
Diploma of Marketing - Marketing
HETC
Diploma of Business - Business Administration And Management
HETC
Upper Intermedia - English
Embassy CES
Bachelor of Science - Industrial Engineering
Universidad Industrial De Santander
High School Diploma -
La Presentacion
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