Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Silvia Torres

Imperial,CA

Summary

Versatile and bilingual professional supervisor with over 4 years of experience in retail, hospitality, and care provision. Excelled in sales expertise and personnel training at Best Buy, enhancing store operations and employee engagement. Demonstrated exceptional skill in managing customer complaints and fostering a positive environment. Achieved notable improvements in staff morale and operational efficiency.

Overview

13
13
years of professional experience

Work History

Retail Store Supervisor

Best Buy
10.2020 - Current
  • Provided employees with positive experiences involving skill development and performance management
  • Managing customer complaints calmly and professionally at all times with the goal of a resolution
  • Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses

IHSS Care Provider

IHSS Public Authority
01.2014 - 12.2017
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Performed laundry, grocery shopping and other light housekeeping duties

Housekeeping Room Attendant

Crowne Plaza Hotel & Resorts
05.2012 - 10.2014
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Sorted, laundered and put away various laundry items.

Education

Mt Miguel High School
Spring Valley, CA

Skills

  • Bilingual Employee
  • Sales expertise
  • Surveillance proficiency
  • Personnel training and development
  • Product display
  • Security management
  • Store operations
  • 4 years in the field of Hospitality, Mangement and Retail

Languages

English
Full Professional
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Store Supervisor

Best Buy
10.2020 - Current

IHSS Care Provider

IHSS Public Authority
01.2014 - 12.2017

Housekeeping Room Attendant

Crowne Plaza Hotel & Resorts
05.2012 - 10.2014

Mt Miguel High School

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Silvia Torres