Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Silvia Vazquez

LaBelle,FL

Summary

With over 10 years of experience in organizational skills, developed a strong ability to effectively manage tasks and prioritize responsibilities. Expertise in money management, filing, and training has allowed consistently meeting deadlines and exceeding expectations. Additionally, have 8 years of experience in sales and customer service, honing communication and interpersonal skills. Throughout career, demonstrated a strong aptitude for inventory control, office management, and vendor management. With 7 years of management experience, proven ability to lead teams and drive results. Known for analytical mindset, effective communication, and collaborative approach. Thrive in fast-paced environments and eager to contribute to team success while continuously developing professional skills. Positive attitude and commitment to continuous learning and growth, ready to take on new challenges and make a meaningful impact.

Overview

12
12
years of professional experience

Work History

Server

Country K Drive Thru
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Materials Clerk /Logistics Dispatcher

LEE HEALTH MEDICAL EQUIPTMENT SOLUTIONS
12.2021 - Current
  • Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the Materials Department.
  • Coordinated with production teams to maintain appropriate levels of raw materials required for manufacturing processes.
  • Optimized route planning for increased delivery success rates through meticulous attention to detail.
  • Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
  • Enhanced dispatch efficiency by implementing effective communication systems and protocols.
  • Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
  • Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
  • Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
  • Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
  • Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
  • Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
  • Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
  • Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
  • Trained new employees on company policies, procedures, and best practices within the dispatch department.
  • Coordinated closely with other departments to ensure seamless integration of processes across the organization.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Assisted in resolving customer complaints and grievances.
  • Received new orders, prepared documentation, and assigned personnel.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Improved office ambiance, ensuring clean and organized reception area for positive first impression.
  • Reduced patient anxiety by providing clear explanations of procedures and answering questions.

Assistant Manager

Family Dollar
02.2016 - 08.2020
  • I open/close Store Cash Management Train Associates Inventory Management Planograms/Resets.
  • Planned and prepared workflow schedules, delegating tasks for [Six]-member team.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.


Cosmetologist

Prestigious
11.2019 - 07.2020
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Applied artificial nails or gel-based color to finger- and toenails.
  • Beautified customers by performing facials and waxing.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Key Holder

Dollar General
12.2013 - 11.2015
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Compiled weekly monetary reports and records for store managers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

Sandwich Artist

Subway
01.2013 - 11.2013
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed efficient store opening and closing procedures each day.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Office Clerk

McDuffie Electric
05.2012 - 01.2013
  • Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Followed up with candidates on recruiting and hiring process as well as providing customer support by answering general questions.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Education

Diploma - Medical Assisting

ABM UNIVERSITY
Lehigh Acres, FL
11.2021

CERTIFICATE/DIPLOMA - Cosmetology

Fort Myers Technical College
Fort Myers, FL
12.2013

GED -

Labelle Adult School
Labelle, FL
01.2012

Skills

  • Cash Management
  • Inventory Management
  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Inventory management
  • Retail operations management
  • Customer relations
  • Staff development
  • Retail Space Planning
  • Orientating and training
  • Merchandising

Strong Work Ethic

Exceptional customer service

Guest Engagement

Cash Handling

Adaptable and Flexible

Reliable and Responsible

Additional Information

  • Willing to relocate to:, Fort Myers, FL - Immokalee, FL - LaBelle, FL Authorized to work in the US for any employer
  • Certifications/Licenses , Cosmetologist November 2014 to October 2018

Timeline

Materials Clerk /Logistics Dispatcher

LEE HEALTH MEDICAL EQUIPTMENT SOLUTIONS
12.2021 - Current

Cosmetologist

Prestigious
11.2019 - 07.2020

Assistant Manager

Family Dollar
02.2016 - 08.2020

Key Holder

Dollar General
12.2013 - 11.2015

Sandwich Artist

Subway
01.2013 - 11.2013

Office Clerk

McDuffie Electric
05.2012 - 01.2013

Server

Country K Drive Thru

Diploma - Medical Assisting

ABM UNIVERSITY

CERTIFICATE/DIPLOMA - Cosmetology

Fort Myers Technical College

GED -

Labelle Adult School

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Silvia Vazquez