Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Volunteer
References
Timeline
Generic

Silvia Velasco

Naples

Summary

Human Resources Specialist with extensive experience at UPS, specializing in recruitment and employee retention. Proven ability to enhance team performance through targeted training and development initiatives. Recognized for strong collaboration and customer service skills, contributing to organizational success and employee satisfaction. Expertise in onboarding processes that improve efficiency and productivity across teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Human Resources /Onboarding Specialist

UPS
Naples
06.2015 - Current
  • Counseled department heads and employees on performance reviews, personnel issues, and scheduling.
  • Collaborated with center management to enhance employee satisfaction and retention.
  • Addressed customer complaints, ensuring timely follow-up and appreciation communications.
  • Developed recruiting and retention programs to improve staffing efficiency across buildings.
  • Facilitated hiring processes, including interviewing and placement of key positions.
  • Transmitted sales data, hours worked, adjustments, and accounts receivable to corporate weekly.
  • Prepared wage verifications and managed disability claims and leave requests.
  • Served as primary contact for requisition requests and applicant status updates.

Employment Security Representative

State Dept.of Economic Opportunity
Naples
02.2015 - 06.2015
  • Assisted clients in all aspects of job searching such as; preparing resume, navigating job search websites such as Employ Florida Marketplace, and providing referrals to outside agencies/organization.
  • Assist employers with job fairs, job orders and per-screening.
  • Interpreted laws, rules, regulations, policies and procedures.
  • Evaluated and improve methods and techniques for selecting, promoting, evaluating and training workers.
  • Referred applicants to other assistance programs such as SNAP, WIA and WTP programs.
  • Provided individualized or group specializes counseling services to targeted/contracted groups(e.g., Professional Network participants, dislocated workers, veterans, welfare transition participants, etc.)
  • Accessed customers for job readiness through aptitudes, interests, personal characteristics, education and work history demographics.

Store Manager

Adams Food Inc. Mc Donalds
Naples
07.2001 - 06.2014
  • Hired, trained, and managed new employees in order to ensure quality of service.
  • Conducted food inventory and ensured adequate stocks of a full size restaurant on a weekly and monthly basis.
  • Monitored and resolved all issues of quality and service.
  • Developed and managed weekly employee schedules.
  • Managed all guest payment and balanced transactions.
  • Managed communication with co-workers and supervisors.
  • Ensured cleanliness according to company standard.
  • Scheduled and directed employees in daily work assignment to maximize productivity.
  • Increased profits by controlling food, beverage, and labor costs on a daily basis.
  • Administered yearly store budget.
  • Run weekly and monthly reports.

Education

Associate Degree in Business -

Florida Southern College
Naples, FL
06-2026

Skills

  • Microsoft Office Suite
  • Human resources management
  • Training and development
  • Presentation skills
  • Office administration
  • Team leadership
  • Data analysis
  • Recruitment strategies
  • Customer service excellence
  • Employee training programs
  • Performance evaluation techniques
  • Staff scheduling and planning
  • New hire onboarding processes
  • Policy formulation
  • Temporary staffing solutions
  • Employee recognition initiatives
  • Personnel recruitment strategies
  • Collaboration and teamwork
  • Retention strategies
  • HR policy development
  • Multitasking proficiency
  • Candidate interviewing skills
  • Staffing management expertise
  • Recruitment and hiring processes
  • Employee feedback surveys
  • Exit interview analysis

Certification

  • Workforce Tier 1, Present
  • Professional In Human Resources, Present

Languages

  • English, Fluent
  • Spanish, Fluent
  • Portuguese, Intermediate

Languages

Spanish
Professional
Portuguese
Elementary

Volunteer

  • Currently i am volunteer at the Neighborhood Health Clinic , doing translations between the doctors and patients .

References

References available upon request.

Timeline

Human Resources /Onboarding Specialist

UPS
06.2015 - Current

Employment Security Representative

State Dept.of Economic Opportunity
02.2015 - 06.2015

Store Manager

Adams Food Inc. Mc Donalds
07.2001 - 06.2014

Associate Degree in Business -

Florida Southern College

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