Silvia Verdin
Berkeley,CA
Overview
20
20
years of professional experience
Work History
Back Office Clinic Manager
Pain & Rehabilitative Consultants Medical Group
10.2017 - Current
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Monitoring office supplies and placing orders
- Interviewing and training new office employees and organizing their employment paperwork
- Establishing office policies, procedures and reporting progress to senior management and working with them to improve office operations
- Working with vendors to get needed equipment for the practice
- Managing provider schedules
- Create, monitor, and adjust provider appointment templates in accordance with PRCMG templates
- Proactively identify operational issues and recommend solutions to improve efficiency and patient satisfaction.
- Review and preliminarily process employee timecards and leave requests in Paylocity for accuracy and timely submission
- Serve as a primary administrative contact for clinical and non-clinical staff, fostering strong working relationships with site leadership.
- Maintain strict confidentiality and ensure all activities are compliant with HIPAA and organizational privacy policies.
Medical Assistant Lead/Front Desk Assistant
Integrated Pain Care
10.2010 - 08.2017
- Manage provider schedules
- Rooming Patients
- Register patients and collect documentation per protocols
- Schedule follow-up appointments
- Maintain medication inventory
- Workers Compensation authorizations
- Insurance verification
- Revenue Collection
- Audit scheduled appointments
- QME Scheduling
- Epidural steroid injection scheduling
- Assist with front desk administration
Cashier/Teller
Mi Tierra Foods
12.2005 - 01.2010
- Customer Service Representative
- Check cashing
- Enter invoice data
- Accounts payable
- Money Wires/transfers
- Payroll
- Prepare deposits
Education
Medical Assistant Certificate - undefined
Boston Reed College
Napa, CA07.2007
High School - undefined
Berkeley High School
Berkeley, CA06.2006
Skills
- Highly organized with the ability to prioritize to meet deadlines
- Professional demeanor with the ability to adapt to last-minute changes
- Bilingual
- Possess excellent interpersonal and customer service skills
- Self-motivated
- Office administration experience
- Excellent time management skills
- Detail oriented and demonstrated ability to work independently and in teams
- Workers Compensation knowledge
- Proficient in Microsoft Word, Excel, and Outlook
Languages
Spanish
Native or Bilingual
Timeline
Back Office Clinic Manager
Pain & Rehabilitative Consultants Medical Group
10.2017 - Current
Medical Assistant Lead/Front Desk Assistant
Integrated Pain Care
10.2010 - 08.2017
Cashier/Teller
Mi Tierra Foods
12.2005 - 01.2010
Medical Assistant Certificate - undefined
Boston Reed College
High School - undefined
Berkeley High School
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