Silvia Verdugo
Covina,CA
Summary
Proactive Eligibility Worker II with extensive experience in reviewing and processing SAR 7 reports, ensuring compliance with government regulations. Skilled in document accuracy, applicant interviews, and managing financial assistance applications. Brings strong attention to detail, effective communication, and a commitment to maintaining confidentiality in handling sensitive client data.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Eligibility Woker II
DPSS - Glendale Office
10.2018 - Current
- I am currently working in the change center, effectively reviewing and handling SAR 7 reports.
- Processed and certified documents for accuracy and compliance with government regulations.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Proven attention to detail by successfully following department guidelines to assess and maintain ongoing eligibility, process and procedures CalFresh cases.
Eligibility Worker I
DPSS - Glendale Office
10.2017 - 04.2018
- Managed processing of financial assistance applications.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Interviewed applicants and explained scope of different available benefits.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
Supervising Clerk
DPSS - Glendale Office
04.2010 - 10.2017
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Pick up mail 3X a day from the District Office drop box
- · Responsible for handling homeless window at the district off, i.e. receiving and distribute for incoming customers.
Education
High School Diploma -
Colegio Eucaristico
El Salvador06-1986
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Telephone Etiquette
- Applicant Interviews
Certification
Spanish Ceritified
Timeline
Eligibility Woker II
DPSS - Glendale Office
10.2018 - Current
Eligibility Worker I
DPSS - Glendale Office
10.2017 - 04.2018
Supervising Clerk
DPSS - Glendale Office
04.2010 - 10.2017
High School Diploma -
Colegio Eucaristico
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