Overview
Work History
Timeline
Generic

SILVIA ZELAYA-HERCULES

Fort Worth,TX

Overview

20
20
years of professional experience

Work History

MACHINE OPERATOR TECHNICIAN

Sovereign pharmaceutical
Fort Worth, TX
07.2024 - Current
  • Operate and maintain complex pharmaceutical machinery, ensuring optimal production efficiency and quality control standards are consistently met.
  • Streamline production processes, reducing machine downtime and enhancing overall output while adhering to strict safety protocols.
  • Monitor and optimize pharmaceutical machinery performance, implementing data-driven improvements to enhance production efficiency and quality standards.
  • Meticulously calibrate and maintain sophisticated pharmaceutical equipment, ensuring precise adherence to regulatory requirements and GMP guidelines.

LEAD SERVER/ CASHIER/ HOST/ SHIFT LEADER

The Original pancake house
Grapevine, TX
01.2006 - 03.2024
  • Orchestrated seamless dining experiences as lead server, managing cash operations and coordinating shifts.
  • Implemented innovative upselling strategies, enhancing customer satisfaction and revenue growth.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner from the boh to foh.
  • Proficient in facilitating city inspections and handling corporate tasks.
  • Prepared checks, itemizing total meal costs and taxes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured high productivity and excellent customer service.
  • Monitored staff performance and addressed issues.
  • Oversaw large cash transactions and verified cash drawer balances to prevent discrepancies.
  • Prepared and delivered daily financial reports to management, highlighting revenue and cash flow.
  • Coordinated employee work schedules to provide adequate coverage for guest services.
  • Assisted customers with questions about products, services, pricing, availability, payment methods.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Issued receipts, refunds, credits or change due to customers.

Timeline

MACHINE OPERATOR TECHNICIAN

Sovereign pharmaceutical
07.2024 - Current

LEAD SERVER/ CASHIER/ HOST/ SHIFT LEADER

The Original pancake house
01.2006 - 03.2024

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SILVIA ZELAYA-HERCULES