Silviaana Lopez-Smith
Tucson,AZ
Summary
Friendly and approachable with knack for customer service and positive attitude. Understanding of product knowledge and sales techniques, combined with excellent communication skills. Committed to creating welcoming shopping experience and driving sales growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Associate
DD's Discount Store
3781 S 12th Ave, Tucson, AZ 85713
08.2021 - 03.2022
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Applied Science - Surgical Technology
Pima Community College
Tucson, AZ10-2026
High School Diploma -
Cholla High School
Tucson, AZ05-2020
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Store maintenance
- Cleaning and sanitizing
Certification
Basic Life Support, BLS, American Heart Association, 08/31/24, 08/26, Life Beat, Inc., FL20191, Ft. Lauderdale, FL, (954) 942-3436, Art Nemeth, 07180700727, 255412864619, To view or verify authenticity, students and employers should scan this QR code with their mobile device or go to www.heart.org/cpr/mycards.
Timeline
Retail Associate
DD's Discount Store
08.2021 - 03.2022
Associate of Applied Science - Surgical Technology
Pima Community College
High School Diploma -
Cholla High School