Silvia Castillo
Dallas,TX
Summary
Dynamic manager with a proven track record at Family Fun Foods, excelling in team training and sales strategies. Adept at enhancing customer service and driving revenue growth, I leverage strong conflict resolution and quality control skills to foster collaboration and achieve operational excellence. Committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Manager
Family Fun Foods
, Texas
09.2009 - Current
- Facilitated team training initiatives to enhance skills and performance.
- Supervised daily operations, ensuring adherence to standards and protocols.
- Orchestrated inventory management processes for optimal stock levels.
- Developed team-building activities to strengthen collaboration and morale.
- Managed sales strategies at Texas State Fair to drive revenue growth.
- Oversaw supervision of team members, fostering a productive work environment.
- Implemented efficient ordering systems to streamline inventory replenishment.
- Executed team training programs focused on sales techniques and customer service.
Owner
Castillo Unique Solutions
10.2015 - 02.2019
- Conducted OSHA training to ensure compliance with safety regulations.
- Managed payroll processes for efficient financial operations.
- Oversaw commercial cleaning services to maintain high standards.
- Executed inventory ordering to optimize supply levels.
- Performed inspections to uphold quality control measures.
- Handled billing operations to ensure accurate revenue collection.
- Directed franchise operations, focusing on business growth and customer satisfaction.
Customer Service
Hardy Fresh Foods
04.2016 - 07.2017
- In/outbound calls
- Data Entry
- Placing Orders
- Dispatch
Temporary Lead
Link Staffing
12.2013 - 10.2015
- Temporary Lead
- Security
- Assembly
- Packing
- Stocking
- Temp. Service
Customer Service Rep
United Retirement Service
01.2008 - 01.2009
- Telemarketing
- Customer Service
- Payment Collector
Skills
- Customer service and support
- Sales and telemarketing
- Multi-tasking skills
- Assembly and packing
- Security management
- Skip tracing
- Data entry and filing
- Team building
- Employee training
- Customer relationship management
- Conflict resolution
- Quality control
Languages
English
Professional
Spanish
Professional
Certification
T.A.B.C
Timeline
Customer Service
Hardy Fresh Foods
04.2016 - 07.2017
Owner
Castillo Unique Solutions
10.2015 - 02.2019
Temporary Lead
Link Staffing
12.2013 - 10.2015
Manager
Family Fun Foods
09.2009 - Current
Customer Service Rep
United Retirement Service
01.2008 - 01.2009