Silvia J. Sanchez
Los Angeles,CA
Summary
Operations Manager and talented leader experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Courtyard By Marriott Los Angeles Westside
06.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed purchasing, sales, marketing and customer account operations efficiently for 3 different departments.
- Analyzed and evaluated business data like out guest satisfaction scores to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Service Lead
Norms Restaurants
05.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Unit Nursing Manager
Sunnyside Nursing Center
12.2020 - 06.2021
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director of Medical Records
Del Rio Convalescent Center
01.2020 - 01.2021
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Kept accurate records of patients' care, condition, and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Regional Manager
Reliable Staffing
01.2018 - 05.2019
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed recruitment team and trained and mentored new advisors.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
Floor Manager
JCPenney
11.2017 - 01.2019
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Partnered with operations team to achieve company revenue and profit goals.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Club Lounge Attendant
Westin Los Angeles Airport Hotel
09.2016 - 11.2017
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Uniform Attendant
Terranea Resort And Spa
10.2015 - 10.2016
- Kept track of employee laundry items by properly sorting, identifying and storing clothing.
- Collected soiled linens and clothing and pretreated stains.
- Restocked supply inventories and notified supervisors of shortages for convenience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Pharmacology
California State University - Northridge
Northridge, CAHigh School Diploma -
Saint Mary's Academy College Prep High School
Inglewood, CA06.2010
Skills
- Motivational Leadership
- Food Service Operations
- Revenue Generation
- Policies and Procedures
- Organizational Structuring
- Manage Operations
- Outstanding Communication Skills
- Employee Development
- Hospitality Management
- Supply Purchasing
- Staff Supervision
- Brand Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Courtyard By Marriott Los Angeles Westside
06.2022 - Current
Service Lead
Norms Restaurants
05.2021 - 06.2022
Unit Nursing Manager
Sunnyside Nursing Center
12.2020 - 06.2021
Director of Medical Records
Del Rio Convalescent Center
01.2020 - 01.2021
Regional Manager
Reliable Staffing
01.2018 - 05.2019
Floor Manager
JCPenney
11.2017 - 01.2019
Club Lounge Attendant
Westin Los Angeles Airport Hotel
09.2016 - 11.2017
Uniform Attendant
Terranea Resort And Spa
10.2015 - 10.2016
Pharmacology
California State University - Northridge
High School Diploma -
Saint Mary's Academy College Prep High School
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