Summary
Overview
Work History
Education
Skills
Languages
EXTRACURRICULAR ACTIVITIES
Timeline
Intern
Silvia Maria Salido Manzo

Silvia Maria Salido Manzo

Las Vegas,NV

Summary

With a solid foundation of knowledge gained through studies, diplomas, and workshops in my field of interest, I am prepared to utilize my expertise and customer service experience to create a tailored life and career plan that aligns with my unique profile. Utilizing my extensive background in customer service, I excel at identifying growth opportunities within my chosen work area. By leveraging my skills and qualifications, I am dedicated to developing a strategic roadmap that will lead me to professional fulfillment and personal satisfaction.

Overview

20
20
years of professional experience

Work History

English Teacher

IRISH INSTITUTE
03.2017 - 06.2024
  • Applied skills: responsible, organized, ease of word, create lesson plan for class, organization of events and meeting with parents; working with children with special education needs, meeting with parents and trips with students, handling money and important documents, create lesson plan for class

Distributor

Betterware
02.2020 - 04.2023
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.

Customer Service via chat for Instacart campaign

CES
04.2020 - 07.2020
  • Applied skills: responsible, organized, ease of word, communication skills for an accurate service customer (English and Spanish) that foster customer satisfaction, computer navigation and operation skills, ability to work independently and in a team environment

English Teacher

INAM
10.2012 - 03.2017
  • Applied skills: responsible, organized, ease of word, create lesson plan for class, organization of events and meeting with parents; working with children with special education needs, organizing events, meeting with parents and trips with students, handling money and important documents, create lesson plan for class

English Teacher

Brighton Bilingual School
08.2010 - 10.2012
  • Applied skills: responsible, organized, ease of word, tolerant when working with children, create lesson plan for class, organization of events and meeting with parents

English Teacher

Liceo Tecnológico de Sonora
01.2009 - 06.2010
  • Applied skills: responsible, organized, ease of word, tolerant when working with children, create lesson plan for class, organization of events and meeting with parents

Shift Lead

Magnet Max
08.2007 - 02.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Secretary

The Charities Vehicle Auction
02.2007 - 06.2007
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Assistant Manager

Baja Fresh
11.2004 - 12.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor - Education

DEGREE
Hermosillo
12.2011

undefined

Preparatoria Abierta de la SEC
Hermosillo
01.2005

undefined

Instituto Vanguardia bachillerato
Hermosillo
01.2002

undefined

TAES-ITESM secundaria bilingüe
Hermosillo
01.2000

Skills

  • 100% bilingual (English/Spanish)
  • Excellent communication skills verbally and oral
  • Excellent customer service
  • Adapt rapidly and with ease to various cultures, personalities and work/social environments
  • Exceptionally organized
  • Professional and polite
  • Multi-tasker
  • Student motivation
  • Problem-solving skills
  • Student support
  • Classroom management
  • Student engagement
  • Lesson planning
  • Team collaboration
  • Online teaching
  • Adapting to different learning styles
  • Teaching strategies
  • Reading comprehension
  • Collaborative learning
  • Child development
  • Student-centered learning
  • Team teaching
  • Cross-cultural communication
  • Study skills
  • English for specific purposes
  • Parent communication
  • Test preparation
  • Grammar instruction
  • Group and individual instruction
  • Classroom technology
  • Grammar principles
  • Curriculum implementation
  • Vocabulary expansion
  • Differentiated instruction
  • [Language] fluency
  • ESL methodologies
  • Pronunciation coaching
  • Project-based learning
  • Group leadership
  • Distance learning
  • ESL certification
  • Student records management

Languages

Spanish
Native or Bilingual
English
Full Professional

EXTRACURRICULAR ACTIVITIES

Evidence the "Training program for rescuers of the Internal Civil Protection Unit", December2016 Course: "Building knowledge and Expanding Opportunities", February,12,2013 Training courses for: Evaluation Plan, Nature of fire and use of extinguishers, first aid, search and rescue. (With its due updating courses), School year2011 -2014 Workshop: "Management for School Coordinators" taught by Language and Education Consulting (LEC), June2010 Workshop: "Training Facilitators" of the "Skills for life" program, August,2009

Timeline

Customer Service via chat for Instacart campaign

CES
04.2020 - 07.2020

Distributor

Betterware
02.2020 - 04.2023

English Teacher

IRISH INSTITUTE
03.2017 - 06.2024

English Teacher

INAM
10.2012 - 03.2017

English Teacher

Brighton Bilingual School
08.2010 - 10.2012

English Teacher

Liceo Tecnológico de Sonora
01.2009 - 06.2010

Shift Lead

Magnet Max
08.2007 - 02.2008

Secretary

The Charities Vehicle Auction
02.2007 - 06.2007

Assistant Manager

Baja Fresh
11.2004 - 12.2006

undefined

Preparatoria Abierta de la SEC

undefined

Instituto Vanguardia bachillerato

undefined

TAES-ITESM secundaria bilingüe

Bachelor - Education

DEGREE

Similar Profiles

CREATE PROFILE
Silvia Maria Salido Manzo