Silviane Goncalves
Fort Worth
Summary
A personable and upbeat individual with a natural aptitude for empathy and problem-solving. Possesses an in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
09.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
CNA
Visiting Angels Living Assistance Services
02.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Benchmark Senior Living
10.2023 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Server
10 Rocks Bar and Tapas
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Secretary's Assistant
Community College of Rhode Island
03.2023 - 07.2023
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Floor Associate
Homegoods Stores
09.2021 - 07.2022
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Server
Schlotzsky's Deli
09.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Lincoln High School
135 Old River Rd Lincoln, RI 02865 United States05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Menu memorization
- Team collaboration
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
09.2024 - 12.2024
CNA
Visiting Angels Living Assistance Services
02.2024 - 07.2024
CNA
Benchmark Senior Living
10.2023 - 07.2024
Secretary's Assistant
Community College of Rhode Island
03.2023 - 07.2023
Server
10 Rocks Bar and Tapas
10.2022 - 10.2023
Floor Associate
Homegoods Stores
09.2021 - 07.2022
Server
Schlotzsky's Deli
09.2020 - 05.2021
High School Diploma -
Lincoln High School
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