Silviane Goncalves
Fort Worth
Summary
A personable and upbeat individual with a natural aptitude for empathy and problem-solving. Possesses an in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
4604 S Cooper St Arlington, TX 76017 United State
09.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
CNA
Visiting Angels Living Assistance Services
Massachusetts
02.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Benchmark Senior Living
4 Forge Hill Rd Franklin, MA 02038 United States
10.2023 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Server
10 Rocks Bar and Tapas
1091 Main St Pawtucket, RI 02860 United States
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Secretary's Assistant
Community College of Rhode Island
1762 Louisquisset Pike Lincoln, RI 02865 United St
03.2023 - 07.2023
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Floor Associate
Homegoods Stores
Lincoln, RI
09.2021 - 07.2022
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Server
Schlotzsky's Deli
2504 W Park Row Dr Pantego, TX 76013 United State
09.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Lincoln High School
135 Old River Rd Lincoln, RI 02865 United States05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Menu memorization
- Team collaboration
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
09.2024 - 12.2024
CNA
Visiting Angels Living Assistance Services
02.2024 - 07.2024
CNA
Benchmark Senior Living
10.2023 - 07.2024
Secretary's Assistant
Community College of Rhode Island
03.2023 - 07.2023
Server
10 Rocks Bar and Tapas
10.2022 - 10.2023
Floor Associate
Homegoods Stores
09.2021 - 07.2022
Server
Schlotzsky's Deli
09.2020 - 05.2021
High School Diploma -
Lincoln High School