SILVIA NJERI Nthiga
Doha,Qatar
Summary
I am a self-motivated and progress-driven individual with an extensive background working as an administrative assistant, administrative coordinator and Operation coordinator positions. I am known for my excellent Administration and operations functioning abilities and have a long history of executing strategies that I believe will bring value to any employment opportunity set before me.I offer experience in coordinating operations, Administration support skills, full charged bookkeeping, and general business office management, I'm not afraid to take on any challenge and relish the opportunity to become part of any operation where I can utilize my skill set and meet the goals of my employment vision. In my previous positions, I was recognized for my extensive work history and for going beyond basics to help my colleagues and serve business operation needs. I would be happy to bring that same drive and enthusiasm to any opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE COORDINATOR
Eyelash extension center, Beauty and wellness
Doha
04.2023 - Current
- Provide advanced administrative and secretarial support while maintaining confidentiality.
- Handle a wide range of tasks pertaining to office operations and administration with efficiency.
- Provide support for business documentation needs, such as report writing and spreadsheet creation.
- Perform administrative tasks according to established procedures, establish and maintain filing systems, and categorize manuals, invoices, and other source data.
- Ensure efficient meeting attendance by taking detailed notes and support team travel coordination.
- Keep meticulous track of all communication (documents, emails) in accordance with the team's needs.
- Collaborate with the team to generate business documentation, which involve creating presentations , preparing and distributing spreadsheets.
- Enhance workflow by ensuring effective communication and timely provision of information, both internally and externally, to enable smooth administration support.
- Support the department by executing various secretarial and administrative responsibilities, ensuring smooth operations.
- Demonstrate expertise in managing appointments, coordinating schedules, and facilitating effective communication across the organization.
- Orchestrate efficient interaction between referrers and HR regarding necessary follow-ups on various staff-related issues.
- Demonstrate strong organizational skills in handling various administrative duties assigned by the Administration officer. Responsibilities encompassed compiling records of Staff Overtime & Attendance, Residence Permit, Annual Leave Records,Sickness Certificates,and Training Records.
- Efficiently manage customer correspondence data with precision.
- Build reputation for excellent service and generate repeat business through management of client relationships.
- Develop problem solving methodologies to effectively resolve customer issues.
- Analyze market trends for the development of effective strategies in customer retention.
- Ensure exceptional customer satisfaction through the maintenance of strong working relationships.
- Manage complex calendars, scheduled appointments, coordinated travel arrangements and handled confidential information with utmost discretion.
- Maintain efficient inventory management for all equipment, supplies, consumables, and retail products.
- Develop an efficient filing system to track and store department correspondence.
- Serve as the point of contact for assigned departmental services, offering support and welcoming new recruits.
- Streamline telephone call management by promptly answering calls, taking accurate messages, and ensuring timely delivery.
- Perforce additional departmental tasks assigned by the Head of the Department
ADMINISTRATIVE COORDINATOR
Linc facility services Wll, Hamad International Airport
Doha
12.2020 - 03.2023
- Maintained efficient administrative operations by following established procedures, organizing filing systems for manuals, invoices, and other source data. Expertly managed travel coordination.
- Reviewed and responded to email inquiries, determining the need for management action and coordinating with administrative officer for guidance.
- Conducted research and execute tasks assigned.
- Provided assistance in resolving issues by effectively responding to staff's queries regarding administrative processes.
- Utilized critical thinking abilities to gather necessary information and analyze it in order to develop discussion topics and report content.
- Enhanced document organization and management by implementing a streamlined record filing system.
- Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
- Served as a central point of contact for HR to effectively coordinate and collaborate on diverse tasks related to employee leave administration, systematic distribution of uniforms among the workforce,payroll data maintenance,reproving undesired behavior by implementing appropriate disciplinary actions,promoting deserving employees across teams,and ensuring smooth transitions during instances of voluntary resignations or termination's.
- Collaborated with vendors, contractors, and professional services personnel to receive orders, manage activities, and convey instructions.
- Created and updated spreadsheets and databases to effectively monitor, analyze, and report on performance data.
- Scheduled and organized office meetings, prepared meeting agendas, and managed calendars for client appointments and program events.
- Attended and noted meeting details, coordinated travel arrangements, and maintained records of team communications.
- Liaised effectively with Immigration Services to facilitate the process of obtaining new airport passes, renewing old passes, and obtaining or renewing residence permits for staff.
- Supported the management team by ensuring both soft and hard filing systems were consistently organized.
- Maintained internal systems and workflow for effective operations, providing expert guidance to Facility Management team on administrative best practices.
- Managed inventory for office supplies to ensure availability while preventing any budget overruns.
- Maintained a comprehensive register to monitor and track all transactions related to petty cash, including the receipt of advance payments.
- Prepared detailed daily cash summaries and cross-checked petty cash expenditure with balance to ensure comprehensive expense reconciliation and accurate record-keeping.
- Achieved proficiency in quickly identifying document content and efficiently organizing scanned documents into employee-specific folders for easy retrieval within E-Doc's system.
- Maintained and updated filing systems consistently for easy accessibility and accuracy.
- Executed supplementary job responsibilities given by the Departmental Head.
ADMINISTRATIVE ASSISTANT
Kenya Airport Authority
Nairobi
07.2019 - 11.2020
- In a team setting, I actively contributed to producing essential business documents like presentations and spreadsheets through effective collaboration.
- Prepared charts and generated reports as necessary, ensuring completeness and proper maintenance of all files.
- Skilled in call screening, call directing, and correspondence distribution.
- Provided administrative support to professional staff while ensuring the highest level of confidentiality in managing and maintaining staff statutory documents.
- Handled requests and queries effectively, while efficiently managing diary, scheduling meetings, and appointments.
- Streamlined the process of arranging and coordinating travel plans.
- Ensured organizational efficiency by overseeing the office filing system and diligently managing data entry on the CRM system.
- Contributed to the efficiency and effectiveness of business development heads and senior management by providing administrative assistance.
- Performed diverse tasks such as maintaining records, coordinating travel needs, and managing manual categorization.
- Fostered effective communication channels between professional staff and clients.
- Supported smooth operations in the offices by ensuring availability of required materials.
- Maintained optimal office supply inventory through strategic sourcing and procurement.
- Carried out additional tasks assigned by department heads.
Education
BACHELORS OF BUSINESS ADMINISTRATION - Business Administration and Management
Amity University
true07-2027
DIPLOMA IN TRAVEL AND TOURISM CONSULTANT (IATA) -
Kenya Utalii College
12.2019
CERTIFICATE IN COMPUTER PROFICIENCY -
Data Networks Institute
09.2017
HIGH SCHOOL CERTIFICATE -
Sacred Heart High School
01.2016
Skills
- High level of sensitivity and professionalism
- Strong interpersonal and team working skills
- Ability to work independently with minimal instructions
- Ability to work under pressure to defined timescales
- Strong ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast paced and dynamic environment
- Exceptional communication skills both written and verbal
- Problem-solving abilities
- Excellent computer skills, including microsoft word, excel and powerpoint
- Calendars management
- Bookkeeping
- Document Management
- Travel Coordination
- Office inventory management
Locations
- Doha
Personal Information
Date of Birth: 04/21/97
Certification
- IATA DIPLOMA IN TRAVEL AND TOURISM CONSULTANT
Languages
Swahili
First Language
English
Proficient (C2)
C2
Affiliations
- Bibliophile at Readers Society
Accomplishments
Certificate Of Recognition by Community Partner Workshops held In Carnegie Mellon University Qatar
References
References available upon request.
Timeline
ADMINISTRATIVE COORDINATOR
Eyelash extension center, Beauty and wellness
04.2023 - Current
ADMINISTRATIVE COORDINATOR
Linc facility services Wll, Hamad International Airport
12.2020 - 03.2023
ADMINISTRATIVE ASSISTANT
Kenya Airport Authority
07.2019 - 11.2020
BACHELORS OF BUSINESS ADMINISTRATION - Business Administration and Management
Amity University
DIPLOMA IN TRAVEL AND TOURISM CONSULTANT (IATA) -
Kenya Utalii College
CERTIFICATE IN COMPUTER PROFICIENCY -
Data Networks Institute
HIGH SCHOOL CERTIFICATE -
Sacred Heart High School
- IATA DIPLOMA IN TRAVEL AND TOURISM CONSULTANT
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