Silvie Nikolova

EDUCATIONAL SUPPORT

• Provided guidance and support to students in the development of individualized academic plans.
• Maintained accurate records related to students' program.
• Organized professional development workshops, laboratories, site tours, conferences for students and educators.
• Cooperated on implementing employee training programs to improve performance and productivity.
• Participated on ORLEN Unipetrol foundation projects to support students' development.
• Attended conferences related to current trends in education policy and practice.

PROJECT SUPPORT

• Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
• Provided administrative support to the Project Leader in order to facilitate successful project outcomes.

• Assisted with the preparation of presentations, reports and other documents related to projects.
• Organized international conferences, workshops, meetings with projects partners.
• Conducted research on potential Europe Union calls for projects.

• Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
• Developed individualized service plans with clients to address their identified goals.
• Maintained accurate records of client progress and interactions according to standards.

• Responded to customer inquiries and resolved account issues.
• Assisted customers with opening new bank accounts.
• Provided support for loan applications and processed mortgage paperwork.

• Maintained electronic filing systems and categorized documents.
• Provided administrative support to the manager and other staff members.
• Coordinated meeting logistics such as room reservations and catering services.

• Organized and maintained filing systems, both paper and electronic.
• Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
• Provided administrative support to all departments as needed.

• Reviewed invoices for accuracy and completeness prior to payment processing.
• Received and recorded cash, checks and transfers.
• Assisted in the preparation of monthly financial statements and reports.

• Conducted eligibility assessments for individuals and families applying for benefits programs.
• Maintained accurate records of all client interactions in accordance with applicable laws and regulations.
• Responded promptly to inquiries from clients regarding their benefit status or questions about the application process.

• Completed Microsoft training Course
• Additional Coursework in The prejudice in helping services
• Additional Coursework in Social work, stress and burnout
• Additional Coursework in Social Workers in Everyday Contexts