Silvie Annelle Ramirez
Donna,Texas
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher's Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2022 - Current
- Trains new employees and delegates daily tasks and responsibilities.
- Completes store opening and closing procedures and balanced tills.
- Resolves customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responds to and resolves customer questions and concerns.
- Helps store management meet standards of service and quality in daily operations.
- Enforces company policies and regulations with employees.
- Maintains clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Builds performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Manages shift operations, supplies resources and monitors team performance to keep business profitable and running smoothly.
- Delivers successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Serves customers quickly and efficiently and creates strategies to prevent delays.
Barista Trainer
Starbucks La Plaza, Barista
10.2018 - 01.2020
- Assists with any questions a partner might have
- Help trains new partners by reinforcing successful performance and giving respectful and encouraging coaching when needed
- Follows Starbucks and La Plaza policies and procedures, including cash handling and safety and security measures
- Provides quality beverages by following Starbucks Standards.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Shift Supervisor
Starbucks, Weslaco
08.2008 - 05.2017
- Maintain a calm demeanor during high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipate customer and store needs by constantly evaluating environment and customers for cues
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Deliver excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Follows Starbucks operational policies and procedures consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products.
Education
College of Health Care Professions
Associate of Arts - English
South Texas College
Weslaco, Tx12.2023
High School Diploma -
Donna High School
Donna, Tx05.2004
Skills
- Analytical and problem solving skills
- Time management skills to stay on target with goals
- Detail to orientation and strong organizational skills
- Ability to work as part of team and build positive relationships
- Strong documentation skills
- Excellent communication skills, both oral and written
- Excellent intrapersonal skills
- Ability to communicate effectively in diverse, multicultural environment
- Front of House Management
- Store Opening and Closing
- Calm and Pleasant Demeanor
- Performance Strategies
- Verbal and Written Communication
- Creative Arts
- Positive Reinforcement
Accomplishments
- Maria Avila (Store Manager)
- Eli Infante (Family)
- Eileen Guillen
956-373-8720
956-457-1436
956-377-9264
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Barista Trainer
Starbucks La Plaza, Barista
10.2018 - 01.2020
Shift Supervisor
Starbucks, Weslaco
08.2008 - 05.2017
College of Health Care Professions
Associate of Arts - English
South Texas College
High School Diploma -
Donna High School
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