Silvie Cecile Navarro
Lafayette,Colorado
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Ministry
World Mission Society Church Of God
01.2011 - 11.2023
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Participated in various outreach programs.
- Provided guidance to members of congregation.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- All Around Church Management (Kitchen, Accounting, Daycare)
Human Resources Administrative Assistant
HB Management
01.2008 - 01.2011
- Worked closely with payroll entering all new hire information into multiple systems
- Work in an environment were all deadlines were necessary to meet and always met them
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Efficiently delivered personnel information to management for speedy corrective action.
- Processed employee termination paperwork at direction of supervisory staff.
- Translated all company documents from English to Spanish
- Translated documents from English to Spanish.
Customer Service Representative/ Telephone Banker
Washington Mutual
01.2003 - 01.2006
- Answered 140 calls in a daily basis on a multiple phone line system in a fast paced environment
- Used excellent customer service and bilingual skills to reach maximum levels of productivity for the company
- Supervised and mentored new hires on customer service skills and how to operate company’s computer systems (Siebel, Host, Outlook, Microsoft Word, etc)
- Received “Frontline Status” as being one of the best 100 employees to conduct customer service in telephone banking
- Assisted with customer service in various departments (e.g
- Business Banking, Product Services, Online Banking, Business Loans Management, etc)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
Education
General Education -
Moorpark College
Simi Valley, California12.2003
H.S. Diploma -
Taft High School
Woodland Hills, California12.2001
Skills
- Attention to Detail
- Event Planning
- Financial Reporting
- Interpreter/Translator
- Critical Thinking
- Organization Time Management
- Self Motivated
- Data Entry
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Ministry
World Mission Society Church Of God
01.2011 - 11.2023
Human Resources Administrative Assistant
HB Management
01.2008 - 01.2011
Customer Service Representative/ Telephone Banker
Washington Mutual
01.2003 - 01.2006
General Education -
Moorpark College
H.S. Diploma -
Taft High School
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