Silvina Castillo
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk/Referral Coordinator
Texas Centers for Infectious Disease Associates
Fort Worth, TX
11.2021 - Current
- Assisted in the development of referral processes and procedures.
- Monitored patient progress throughout the referral process.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Coordinated with external agencies to ensure timely processing of referrals.
- Advised staff on appropriate protocols when making a referral.
- Ensured compliance with HIPAA regulations when handling patient information.
- Created reports on referral activity and outcomes.
- Performed data entry related to referrals into electronic health record systems.
- Assisted in training new employees on the organization's policies for making referrals.
- Verified documents and associated records to catch and resolve discrepancies.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Entered data into electronic health record systems.
- Processed incoming medical records requests.
- Reviewed patient charts for accuracy and completeness.
- Retrieved patient medical records in response to requests from authorized personnel.
- Scanned paper records into digital format.
- Kept department clean, organized and professional.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Participated in hiring process by conducting interviews with prospective candidates.
- Conducted regular meetings with front desk personnel to discuss performance and address any concerns or issues.
- Maintained accurate records of all transactions processed at the front desk.
- Monitored performance of front desk staff and provided feedback as needed.
- Ensured compliance with company policies and procedures related to front desk operations.
- Trained new employees on proper procedures for handling patients and resolving issues.
- Identified potential areas for improvement within the department's processes or protocols.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Facilitated communication between physicians, patients, family members, and other healthcare providers.
- Maintained up-to-date knowledge of HIPAA regulations regarding patient privacy rights.
- Supported clinical staff with various administrative tasks as needed.
- Responded to inquiries from patients and physicians in a timely manner.
- Organized patient records, medical charts, and other administrative documents.
- Provided support to physicians during office visits and examinations.
Clinical Receptionist/Department Leader
Superior Urgent Care
Keller, TX
12.2019 - 11.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Managed all aspects of patient appointments including scheduling, check-in, check-out and payment processing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Referred and screened patients to optimize resource utilization, triage staffing, and community service. Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists. Enhanced office productivity by handling a high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed, and preparing information to be disseminated.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Front Desk Receptionist
Medico MD Medical And Dental
Haltom City
01.2019 - 01.2020
- Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs.
- Resolved patient issues quickly and ensured that the manager was immediately notified when problems escalated.
- Collected deposits, fees, and payments.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Maintained files and records with effective filing systems.
- Greeted each patient pleasantly and provided the desk sheet for sign-in. Greeted persons entering the establishment and determined the nature and purpose of visit.
- Collected, sorted, and distributed mail and prepared mail, messages, or courier deliveries.
- Verified accuracy of financial data.
- Received packages and mail that came to the front desk, and dispersed them to the correct employees.
- Reported maintenance problems to the appropriate personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed them to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Education
Certified Pharmacy Technician - Pharmacy
Everest College
Fort Worth, TX01-2009
High School Diploma -
Castleberry High School
Fort Worth, TX05-2003
Skills
- Strong leadership
- Appointment confirmation
- Departmental support
- Filing
- Call Routing
- Filing understanding
- Insurance Verification
- Interpersonal Relations
- Schedule Coordination
- Office Management
- Time management proficiency
- Office Organization
- Problem-solving capabilities
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Medical Records Clerk/Referral Coordinator
Texas Centers for Infectious Disease Associates
11.2021 - Current
Clinical Receptionist/Department Leader
Superior Urgent Care
12.2019 - 11.2021
Front Desk Receptionist
Medico MD Medical And Dental
01.2019 - 01.2020
Certified Pharmacy Technician - Pharmacy
Everest College
High School Diploma -
Castleberry High School
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