Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Silvina Castillo

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Front Office Coordinator

U.S. Wound Care and Hyperbaric Centers
Arlington, Texas
08.2024 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Monitored office supplies by checking inventory and placing orders.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Medical Records Clerk/Referral Coordinator

Texas Centers for Infectious Disease Associates
Fort Worth, TX
11.2021 - 08.2024
  • Assisted in the development of referral processes and procedures.
  • Monitored patient progress throughout the referral process.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Advised staff on appropriate protocols when making a referral.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Created reports on referral activity and outcomes.
  • Performed data entry related to referrals into electronic health record systems.
  • Assisted in training new employees on the organization's policies for making referrals.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Entered data into electronic health record systems.
  • Processed incoming medical records requests.
  • Reviewed patient charts for accuracy and completeness.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Scanned paper records into digital format.
  • Kept department clean, organized and professional.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Participated in hiring process by conducting interviews with prospective candidates.
  • Conducted regular meetings with front desk personnel to discuss performance and address any concerns or issues.
  • Maintained accurate records of all transactions processed at the front desk.
  • Monitored performance of front desk staff and provided feedback as needed.
  • Ensured compliance with company policies and procedures related to front desk operations.
  • Trained new employees on proper procedures for handling patients and resolving issues.
  • Identified potential areas for improvement within the department's processes or protocols.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Reviewed and approved vendor invoices.
  • Facilitated communication between physicians, patients, family members, and other healthcare providers.
  • Maintained up-to-date knowledge of HIPAA regulations regarding patient privacy rights.
  • Supported clinical staff with various administrative tasks as needed.
  • Responded to inquiries from patients and physicians in a timely manner.
  • Organized patient records, medical charts, and other administrative documents.
  • Provided support to physicians during office visits and examinations.

Clinical Receptionist/Department Leader

Superior Urgent Care
Keller, TX
12.2019 - 11.2021
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Managed all aspects of patient appointments including scheduling, check-in, check-out and payment processing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Referred and screened patients to optimize resource utilization, triage staffing, and community service. Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed patient referrals to other medical specialists. Enhanced office productivity by handling a high volume of callers per day.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed, and preparing information to be disseminated.
  • Organized paperwork, such as charts and reports, for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Front Desk Receptionist

Medico MD Medical And Dental
Haltom City
01.2019 - 01.2020
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs.
  • Resolved patient issues quickly and ensured that the manager was immediately notified when problems escalated.
  • Collected deposits, fees, and payments.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Maintained files and records with effective filing systems.
  • Greeted each patient pleasantly and provided the desk sheet for sign-in. Greeted persons entering the establishment and determined the nature and purpose of visit.
  • Collected, sorted, and distributed mail and prepared mail, messages, or courier deliveries.
  • Verified accuracy of financial data.
  • Received packages and mail that came to the front desk, and dispersed them to the correct employees.
  • Reported maintenance problems to the appropriate personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed them to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.

Pharmacy Technician

CVS Pharmacy
Saginaw, Texas
05.2018 - 12.2018
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.

Pharmacy Technician

Walmart
Fort Worth, Texas
08.2015 - 12.2017
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Resolved third-party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Technician

CVS Pharmacy
Fort Worth, Texas
07.2008 - 11.2009
  • Counted, measured, and compounded medications following standard procedures.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Entered and processed patients' prescriptions into internal system.

Education

Certified Pharmacy Technician - Pharmacy

Everest College
Fort Worth, TX
01-2009

High School Diploma -

Castleberry High School
Fort Worth, TX
05-2003

Skills

  • Strong leadership
  • Appointment confirmation
  • Departmental support
  • Filing
  • Call Routing
  • Filing understanding
  • Insurance Verification
  • Interpersonal Relations
  • Schedule Coordination
  • Office Management
  • Time management proficiency
  • Office Organization
  • Problem-solving capabilities

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Front Office Coordinator

U.S. Wound Care and Hyperbaric Centers
08.2024 - Current

Medical Records Clerk/Referral Coordinator

Texas Centers for Infectious Disease Associates
11.2021 - 08.2024

Clinical Receptionist/Department Leader

Superior Urgent Care
12.2019 - 11.2021

Front Desk Receptionist

Medico MD Medical And Dental
01.2019 - 01.2020

Pharmacy Technician

CVS Pharmacy
05.2018 - 12.2018

Pharmacy Technician

Walmart
08.2015 - 12.2017

Pharmacy Technician

CVS Pharmacy
07.2008 - 11.2009

Certified Pharmacy Technician - Pharmacy

Everest College

High School Diploma -

Castleberry High School

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Silvina Castillo