Summary
Overview
Work History
Education
Skills
Timeline
Generic

SILVIO DELGADO

Miami,FL

Summary

Graduated as an engineer in telecommunications and electronics with 8 years of experience as a computer network administrator in a bank branch installing, maintaining and updating both hardware and software during this period in addition to managing servers, databases, and managing emails. , making backups of the information and recovering the information if any incident occurred, also keeping the branch free of viruses. Experience in Windows Server 2016, SQL Server, Computer network administrator, VMware, Veeam backup, MDaemon, Microsoft office, Adobe pdf, basic programming knowledge.
In addition, I have 6 months of experience in the Miami-based company Real Systems Inc, offering both remote and in-person technical support to different clients.

Overview

12
12
years of professional experience

Work History

IT Support Engineer

Real Systems Inc
01.2024 - Current
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Computer Network Administrator

Credit And Commerce Bank
04.2015 - 10.2023


  • I guaranteed the correct functioning of the branch in relation to the administration of computer networks, also in relation to Microsoft Windows, Windows Server, SQL Server, Microsoft Office, Adobe and other internal programs of the Bank. I also kept this entire set of programs up to date, I also managed to keep the branch protected from Viruses for the entire time I managed it, I also installed, configured and maintained 32 computers in the branch itself as well as 8 in an office attached to the bank branch, where I quickly adapted to the changes and knew how to solve all the problems that may have arisen throughout this period.

Solar Panel Manufacturing Specialist

Empresa De Componentes Electrónicos
09.2012 - 03.2015
  • Generated detailed reports on production performance metrics, facilitating informed decision-making by management.
  • Inspected products and machines to maintain quality and efficiency.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
  • Organized work to meet demanding production goals.

Education

Master of Science - Telecommunications And Electronics Engineer

Hermanos Saíz Montes De Oca University
Pinar Del Río,Cuba
07.2012

Bachelor of Science - Middle Technician in Computer Science

IT Technologist Pinar Del Río
Pinar Del Río,Cuba
07.2006

Skills

  • Experience in Windows Server 2016, SQL Server, Computer network administrator,VMware,Veeam backup,Microsoft office, Adobe pdf,basic programming knowledge
  • Remote Desktop Support
  • Network Troubleshooting
  • IT Asset Management
  • Software Installation
  • IT Documentation
  • Data Backup and Recovery
  • Wireless Networking
  • VPN Configuration
  • Application support
  • Email Administration
  • System Administration
  • Server Management
  • Configuration Management
  • Technical Support
  • Windows 10,11
  • Ticket management
  • Application installations
  • Service support
  • TCP/IP
  • Microsoft Outlook
  • Microsoft Office Specialist (MOS) Expert

Timeline

IT Support Engineer

Real Systems Inc
01.2024 - Current

Computer Network Administrator

Credit And Commerce Bank
04.2015 - 10.2023

Solar Panel Manufacturing Specialist

Empresa De Componentes Electrónicos
09.2012 - 03.2015

Master of Science - Telecommunications And Electronics Engineer

Hermanos Saíz Montes De Oca University

Bachelor of Science - Middle Technician in Computer Science

IT Technologist Pinar Del Río

Similar Profiles

CREATE PROFILE
SILVIO DELGADO