Silvio Vega
Montebello,CA
Summary
Accomplished and high-performing professional offering 25 years of hands-on experience in healthcare within emergency room, hospital, office, call center environment, and administrative roles. Extremely productive in high stress, critical care environments. Possess strong organizational, interpersonal, and general office skills. Exercise independent, self-motivated, and resourceful aptitudes. Enthusiastic and eager to contribute to team success through hard work, attention to detail, excellent organizational skills, with a clear understanding of the requirements involved and motivated to learn, grow and excel within this organization.
Overview
18
18
years of professional experience
Work History
Front Office Supervisor
City Of Hope Mission Hills
10.2022 - Current
- Responsible for the coordination and operation of the Front Office functions.
- Act as liaison with physicians, patients and other office staff.
- Responsible for assisting in the development of and administration of office policies and procedures
- Supervise and coordinate front office staff activities and responsibilities
- Support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards
- Recruit, hire and supervise front office staff in addition to developing and attaining performance goals and objectives
- Evaluate performance and recommend merit increases, promotions, and disciplinary actions
- Provide assistance and coverage for front office functions as required
- Develop and maintain a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery
- Provide leadership, direction and coordination of daily clinic operations
- Monitor work queues and systems, coordinating resources to optimize operational efficiencies
- Assist Manager following up with our Press Ganey patient satisfaction real-time surveys
- Develop and manage physician templates in EPIC and send out calendar notifications
- Work with Manager and RN Supervisor to ensure adequate facility coverage
- Sit in on MORs with Manager where KPIs are discussed regarding in-budget compliance and being favorable to budget
- Build effective teams through education, training, development and mentoring of staff.
- Work collaboratively with other departments such as Patient Estimates, New Patient Financial Clearance Department, Referral Coordinators, Authorizations Department to ensure timely and accurate capture / submission of charges.
- Provide and oversee training and development of all new hires and oversee customer service behaviors
- Generate daily cash deposits and ensure reconciliation
- Oversee patient eligibility verifications and financial screening processes for all programs and plans.
- Ensure that all patient complaints are documented in EPIC and are resolved in a manner satisfactory to the patient in collaboration with clinic management team
- Mentored in the planning and budgeting process for the clinic
- Able to identify appropriate future staffing requirements and resources
- Oversee insurance verification process, in addition to initiating patient financial counseling to ensure patients are apprised of financial obligations
- Ensure that authorizations are obtained in a timely manner
- Maintain knowledge of current health care and billing trends and practices
Enterprise New Patient Scheduler
City Of Hope National Medical Center
04.2022 - 10.2022
- Use EPIC and SalesForce to schedule patients
- Handle over 350 calls per month
- Provide primary customer support to internal and external callers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain patient records
- Exhibited high energy and professionalism when dealing with patients and staff
- Met new patient call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change.
Intake Coordinator
City Of Hope Medical Foundation
01.2018 - 04.2022
- Served on 19 interview panels for potential new hires
- Trained new hires and call center agents
- Participated in initiation of Urology Decision Tree for EPIC
- Only Intake assigned to handle all three teams: Urology, Surgical Oncology, and Medical Oncology
- Selected to participate in PHI document implementation in SalesForce and train staff
- Selected to train staff on how to initiate Letter of Agreements (LOAs) in EPIC
- Developed team communications and information for our weekly Huddle meetings
- Worked on case load of patients verifying insurances, authorizations, procuring medical records, mailing and emailing New Patient Packets
- Adhered to COH's values to consistently achieve and maintain quality standards
Patient Care Technician II / Unit Secretary
ST . JOSEPH'S EMERGENCY CARE CENTER
01.2006 - 01.2017
- Trained new hires and call center agents
- Participated in initiation of Urology Decision Tree for EPIC
- Only Intake assigned to handle all three teams:
- Urology, Surgical Oncology, and Medical
- Oncology
- Selected to participate in PHI document implementation in SalesForce and train staff
- Selected to train staff on how to initiate Letter of
- Agreements (LOAs) in EPIC
- Developed team communications and information for our weekly Huddle meetings
- Worked on case load of patients verifying insurances, authorizations, procuring medical records, mailing and emailing New Patient Packets
- Adhered to COH's values to consistently achieve and maintain quality standards
- Precepted new hires with training and new hire documentation
- Elected by peers to represent ER Unit Assistants at weekly Unit-Based Council meetings with leadership
- Scheduled 10 Patient Care Technicians every day for day and mid-shift coverage six weeks in advance
- Participated in interview panels
- Monitored certification dates to prevent them from expiring
- Worked directly with Training and Quality teams as required to increase productivity and effectiveness of PCT staff
- Assisted PCT development by providing one-on-one training, mentoring, and coaching
- Assisted in annual PCT competencies
- Monitored, tracked and conveyed important patient information to healthcare staff to help
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ06.2025
High School Diploma -
Loyola High School
Los Angeles, CA05.1993
Skills
- HIPAA Laws
- Leadership Communication
- Organizational Goal Development
- Health Information Systems (HIS)
- Administrative Staff Supervision
- MEDITECH EHR Software
- Accreditation Coordination
- Logistics Project Management
- Seasoned in Medical Clinical Procedures
- Recruit Well-Qualified Staff
- Quality Assurance Controls
- Human Resource Management
- Utilization Management
- Problem Identification
- Stakeholder Coordination
- Compliance Advisory
- Electronic Medical Record Software
- Clinical Quality Program Standards
- Facility Inspections
- Performance Metric
- Insurance Referral Facilitation
- Employee Operations
- Medicare Compliance
- Practice Management
- Regulatory Compliance
- Schedule Management
- Employee Performance
- Biweekly Payroll Processing
- Coaching and Mentoring
- Workflow Planning
- Customer Satisfaction
- Electronic Health Records
- Supply Ordering
- Budget Oversight
- Medical Personnel Recruitment
- Resource Management
- Referral Management
- Managing Practice Operations
- Policy and Procedure Development
- Payroll Administration
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
City Of Hope Mission Hills
10.2022 - Current
Enterprise New Patient Scheduler
City Of Hope National Medical Center
04.2022 - 10.2022
Intake Coordinator
City Of Hope Medical Foundation
01.2018 - 04.2022
Patient Care Technician II / Unit Secretary
ST . JOSEPH'S EMERGENCY CARE CENTER
01.2006 - 01.2017
Bachelor of Science - Healthcare Administration
University of Phoenix
High School Diploma -
Loyola High School
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