Silviya Ruben
Staten Island
Summary
Detail-oriented and customer-focused professional with extensive experience in food service, hospitality, and healthcare support roles. Skilled in delivering exceptional service, maintaining high standards of cleanliness and safety, and ensuring operational efficiency in fast-paced environments. Adept at training and mentoring team members, fostering collaboration, and consistently exceeding service expectations. Proficient in inventory management, cash handling, workflow optimization, and adhering to health and safety regulations. Recognized for strong communication, organizational, and time-management skills, contributing to measurable improvements in service quality and customer satisfaction. i also know about diet and food consistence.
Overview
18
18
years of professional experience
Work History
Catering Assistant
Northwell Health Hospital
01.2021 - Current
- Monitored food safety and sanitation standards.
- Ensured food quality and customer satisfaction through careful preparation and presentation.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained a high level of customer service.
- Resolved customer complaints in a professional and timely manner.
- Utilized excellent organizational and time-management skills.
- Delivered superior service experiences by efficiently managing multiple responsibilities, maintaining a patient-focused approach, and fostering high satisfaction ratings.
- Optimized operational efficiency by streamlining workflows and collaborating with teams, contributing to measurable improvements in service delivery times.
- Mentored and trained new team members, cultivating a culture of excellence and significantly enhancing team performance.
- Consistently exceeded service expectations through proactive engagement and tailored recommendations, driving improvements in patient and visitor satisfaction metrics.
- Uphold rigorous cleanliness and safety standards, ensuring a pristine and organized environment that consistently met or exceeded compliance requirements.
Kitchen Food Assembler
Eger Nursing Home
02.2012 - 02.2022
- Provided exceptional customer service, ensuring orders were accurate and delivered promptly in a fast-paced environment.
- Maintained a clean, safe, and organized workspace, following all health and safety regulations.
- Monitored food preparation to guarantee quality and freshness while managing inventory and restocking.
- Handled cash transactions efficiently and reconciled registers accurately.
- Assisted in training new staff and demonstrated teamwork to ensure smooth operations.
- Utilized strong communication and time management skills to deliver excellent service.
- Maintained cleanliness and sanitation of food preparation and dining areas in compliance with health regulations.
- Assisted in inventory management, including restocking and organizing supplies.
- Communicated effectively with kitchen staff and patients to address dietary needs or concerns.
- Monitored food storage to ensure proper labeling, rotation, and freshness.
Food Service Aide
Lakeside Manor Home for Adults
01.2008 - 02.2012
- Assisted with catering services for special events.
- Assisted with the restocking of supplies in the dining area.
- Assisted in the preparation of daily specials.
- Cleaned and maintained all kitchen equipment and utensils.
- Assisted with setting up and breaking down the cafeteria for meal service.
- Maintained accurate records of food orders and sales.
- Delivered food trays to the dining area and ensured all orders were accurate.
- Followed all safety and sanitation guidelines to ensure a clean and safe work environment.
- Prepared salads and sandwiches according to customer specifications.
- Operated dishwashers and other kitchen equipment in a safe and efficient manner.
- Cleaned and sanitized all areas of the kitchen and dining area.
Cashier
Dunkin Donuts & Baskin Robbins
06.2007 - 01.2008
- Answered customer telephone calls promptly and appropriately.
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners.
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures.
- Processed customer orders efficiently while maintaining a friendly and professional demeanor.
- Handled cash, credit, and digital payments accurately, ensuring proper reconciliation of the register.
- Maintained cleanliness and organization of the work area, adhering to food safety and sanitation standards.
- Assisted with stocking supplies and refilling inventory to ensure smooth operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Port Richmond High School
Staten Island, NY06.2008
Skills
- Food Serving
- Table Service
- Menu Creation
- Team Coordination
- Food Safety
- Cash Handling
- Food Allergies
- Inventory Management
- Portion sizing
- Ingredient measurement
- Special diets
Hindi, Gujarati
Gujarati- Read, write, speak
Hindi- Read, write, Speak
Languages
Hindi
Professional Working
Gujarati
Professional Working
Timeline
Catering Assistant
Northwell Health Hospital
01.2021 - Current
Kitchen Food Assembler
Eger Nursing Home
02.2012 - 02.2022
Food Service Aide
Lakeside Manor Home for Adults
01.2008 - 02.2012
Cashier
Dunkin Donuts & Baskin Robbins
06.2007 - 01.2008
High School Diploma -
Port Richmond High School
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