Silvy Hakobyan
Roseville,CA
Summary
Highly motivated individual with strong customer service skills and genuine interest in the coffee industry. Eager to learn and perfect skills, with high dedication to enhancing customer experience. Fast learner with great communication skills and detail-oriented.
Overview
5
5
years of professional experience
Work History
School Mentor Intern
SEL Program
01.2024 - 05.2024
- Participated in professional development workshops aimed at improving mentoring skills
- Evaluated student data regularly to identify emerging patterns or potential roadblocks impeding success during one-on-one sessions with mentees, resulting in tailored interventions where needed most urgently.
- Collaborated with teachers and administrators to identify areas of improvement within the curriculum.
- Created workshops aimed at improving social and emotional awareness amongst 6th-8th grade students
- Facilitated conflict resolution between students by mediating conversations and fostering understanding of differing viewpoints.
- Encouraged students to take responsibility for their own learning through goal-setting and self-reflection exercises designed to build self-confidence and accountability in academic pursuits.
- Counseled students in group sessions to help promote personal and educational motivation.
Shift Manager
Papa John's Pizza
06.2020 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Elderly Caregiver
Summerset Senior Living
02.2021 - 04.2021
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
In-Store Team Member
Papa John's Pizza
09.2019 - 05.2020
- Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
- Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
- Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
- Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA05-2025
Skills
- Creativity and innovation
- Active learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Complaint resolution
- Customer satisfaction measurement
Languages
Armenian
Native or Bilingual
Timeline
School Mentor Intern
SEL Program
01.2024 - 05.2024
Elderly Caregiver
Summerset Senior Living
02.2021 - 04.2021
Shift Manager
Papa John's Pizza
06.2020 - 09.2023
In-Store Team Member
Papa John's Pizza
09.2019 - 05.2020
Bachelor of Arts - Psychology
California State University, Sacramento
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