Silyn Solomon

Finance Specialist -

• Examined customers' inquiries and determined the most accurate and effective response based on guiding principles and departmental guidelines.
• Researched complex transactions to identify and resolve
• frictions causing non-payment of invoices.
• Analyzed account details and transaction patterns to determine customers' needs, and the best approach for presenting customized communication, as well as appropriate information that would result in immediate payment and facilitate timely future payments.
• Oversaw all federal government financial accounts, and identified processes for resolving complex issues on these unique accounts effectively.

Phone Contact Center Specialist -

• Provided comprehensive customer support, resolving technical product inquiries, account and payment issues, and troubleshooting website and app concerns.

Customer Information Specialist -

• Researched and analyzed new customers orders to consider and approve account creation and credit worthiness.
• Analyzed intricate customer billing frameworks to develop efficient solutions for operational alignment between our systems and processes.

Donor Development Manager

• Planned and analyzed all aspects of the individual gift donation process.
• Directed implementation of a new, more purposeful program for individual donor development and cultivation, using the mission-based “Raising More Money” model developed by Benevon
• Organized monthly house parties in donors’ homes and conducted follow-up cultivation campaigns, leading to our first ever fundraising event.
• Created a follow-up plan for each donor or prospect based on their feedback.
• Managed three annual appeal mailings per year – including printing, mailings, tracking, analyzing, and reporting of contributions.
• Coordinated and helped execute the organization’s first annual fundraising event, which surpassed expectations by raising over 200% of projected funds - the highest annual total from individual donors.
• Wholly responsible for establishing and overseeing our new online data management system, Razors Edge, resulting in an effective and complete online record and system that captured cultivation efforts and supported our ongoing needs.
• Accepted and processed all donations, ensuring that the Rutgers University Foundation’s tracking system was synchronized with our own internal tracking and reporting system.
• Directed the donor acknowledgment process, including the individual donor acknowledgement section of the annual report.
• Managed printing and distribution of the annual report.

Publications Coordinator

• Oversaw the transition and production of our free quarterly newsletter to a paid quarterly magazine, ensuring maintenance of subscriber base, timely execution and alignment with key deadlines.
• Developed and implemented multi-faceted promotional campaigns for our teen health education magazine.
• Produced promotional and subscriber renewal campaigns three times annually.
• Generated, analyzed and presented monthly sales, promotion and renewal reports.
• Researched, identified and secured best new outlets for magazine promotion and distribution.
• Explored and executed various means to increase response rate to promotional mailings and renewal efforts.
• Distributed magazine and subscription information to special events and conferences.
• Managed all aspects of print production and mailing of the magazine three times per year to up to 7,000 subscribers.

• Managed, design, edit and layout all advertisements for twenty-three journals and 120 new books each year. Included placing paid and exchange advertisements for books and journals. Tracked the effectiveness of advertising campaigns and promotions. Responsible for all advertisements.
• Produced direct mail pieces from inception to finished product - successfully researched, designed, layout, and edited brochures and flyers for books and journals in various subject areas targeted to libraries and professors in their respective areas of study.
• Managed the paid advertising campaign for Transaction’s flagship journal, Society, on its 40th anniversary, overseeing proposal development, audience targeting, promotional content, and follow-up efforts. This initiative increased paid ad sales to over 15 times the average and contributed to a significant rise in overall journal advertising sales.