Sim Lucien
Granger
Summary
Professional delivery driver with a proven track record at Uber Eats, recognized for enhancing customer satisfaction through efficient route planning and exceptional service. Skilled in GPS navigation and maintaining a safe driving record, I excel in teamwork and attention to detail, consistently achieving on-time deliveries and fostering positive client relationships.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Uber Eats
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Food Delivery Driver
Uber Eats
12.2018 - 08.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
Food Delivery Driver
DoorDash
01.2018 - 12.2018
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Accredited Business Member Liaison
Better Business Bureau
08.2014 - 07.2016
- Facilitated open lines of communication between members and organization leadership, ensuring everyone''s voice was heard and considered in decision-making processes.
- Contributed to the growth of membership base through targeted retention strategies and compelling marketing materials.
- Increased member engagement by planning and executing informative events and activities.
- Improved member retention by proactively identifying potential issues and offering solutions.
- Developed strong relationships with members through personalized outreach and consistent followups.
- Delivered exceptional customer service, resolving complex issues with professionalism and empathy.
- Evaluated member feedback to identify areas for improvement, implementing changes accordingly to enhance overall experience.
- Managed member data efficiently, ensuring accurate records for seamless communication and service delivery.
Investigator and Compliance Specialist
Better Business Bureau
01.2013 - 08.2014
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with state agencies on investigations and findings.
- Ensured compliance with BBB standards and state regulations to ensure proper maintenance of accreditation.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Identified trends in trade practices, allowing for proactive measures to be taken against future threats.
Lead Personal Trainer and Director of Education
Club H Fitness
10.2007 - 08.2011
- Demonstrated exceptional leadership qualities by consistently maintaining a high level of professionalism and setting a positive example for fellow trainers.
- Increased member retention rates by providing exceptional customer service and building genuine relationships with clientele.
- Mentored junior trainers in developing their skills and expertise in personal training techniques and approaches.
- Addressed client inquiries promptly while maintaining professionalism throughout interactions both face-to-face or via phone/email correspondence.
- Enhanced client fitness levels by designing and implementing customized workout programs tailored to individual needs and goals.
- Maintained up-to-date industry knowledge by attending professional development conferences/seminars regularly.
- Collaborated with other trainers to share best practices, ensuring all clients received top-notch instruction and guidance.
- Conducted regular workshops on various fitness topics to engage members, enhance knowledge, and contribute to overall gym success.
- Planned and organized continuing education events for NSCA and presented approved subjects.
Private Personal Trainer
Reebok Sports Club/NY
10.2005 - 10.2007
- Collaborated with other fitness professionals to offer a well-rounded approach to client care and development.
- Educated clients on the importance of rest days and recovery strategies for optimizing performance and preventing burnout.
- Fostered positive relationships with clients, promoting long-term retention rates within the business.
- Evaluated success of program implementation by tracking measurable progress such as body composition changes or improved strength levels.
Education
Bachelor - Sports Journalism And Kinesiology
Pennsylvania State University
University Park, PASkills
- Leadership
- Equipment operation
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Safe driving record
- Efficiency
Accomplishments
- Maintained consistent and on-time delivery record with 97% of all orders arriving on time or ahead of schedule.
- 98% customer satisfaction rate.
- Over 20,000 completed deliveries
Timeline
Delivery Driver
Uber Eats
09.2024 - Current
Food Delivery Driver
Uber Eats
12.2018 - 08.2024
Food Delivery Driver
DoorDash
01.2018 - 12.2018
Accredited Business Member Liaison
Better Business Bureau
08.2014 - 07.2016
Investigator and Compliance Specialist
Better Business Bureau
01.2013 - 08.2014
Lead Personal Trainer and Director of Education
Club H Fitness
10.2007 - 08.2011
Private Personal Trainer
Reebok Sports Club/NY
10.2005 - 10.2007
Bachelor - Sports Journalism And Kinesiology
Pennsylvania State University
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