Supports every customer's ownership goals by building authentic customer relationships that drive sales
Review and close lease agreements
Direct Supervisor of Sales Managers, Customer Service Representatives, Accounts Team Members, and Product Technicians
Ensures proper training, mentoring and developing of team members
Manage the overall Sales Success of stores by setting and achieving daily, weekly, and monthly sales goals which include both inside and outside sales
Assists General Manager with operational functions that include inventory, stock balances, service calls, reviews Profit and Loss statements
Assists General Manager in any future Sales Events
Manage customer service calls and works with service vendors to ensure complete customer satisfaction
Maintain Showroom and Warehouse appearance and organization
Directly involved with Interviewing and Hiring New Team Members
Assists in creating monthly schedules for team members
Direct Loan Officer
Nicholas Financial, Inc
Ocala, FL
02.2021 - 07.2022
Soliciting, processing and closing of all direct loans
Composing correspondence, ensuring the safekeeping of internal/external files
Typing reports, proposals, memos, and letters
Assisted in account management activities (collections and servicing) for existing customers
Complete credit applications, review credit reports, evaluate customer income and expense ratios for qualifying purposes
Present loan options to customers and close the sale
Personal Loan Specialist/Loan Officer
OneMain/Springleaf Financial
Ocala, FL
06.2020 - 01.2021
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relations and maintain existing relationships working with customers through the loan process and loan life cycle of including collection acts in compliance with all state laws and regulations
Present financial solutions based on customers needs and meet their goals
Present customer optional insurance products
Learn how to utilize credit underwriting techniques and sales tools
Getting approval credit lines anywhere from $500-$20,000 based off credit and customer debt to income
We created the applications, processed the applications, and then collected on the loans until the customer paid the loan off
After a certain time period of the loan we would then contact the customer to see interested in additional funds
General Manager
Aarons Sales and Lease
06.2009 - 05.2019
Ensure all execution of all customer service programs, company guidelines and policies
Train and develop store associates
Achieve planned growth and profit goals
Personally responsible for all renewal activity
Facilitate and reconcile weekly inventories
Safeguard all company assets
Plan and organize to meet or exceed forecasted financial goals