Simaria Clay

• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Drove safely at all times to avoid accidents and harm.
• Followed company policies and procedures during shift.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Verified package information to check for accuracy and completeness.
• Utilized GPS navigation systems to navigate faster routes.
• Logged delivery information in tracking systems to enable real-time delivery status.
• Managed delivery route for optimal use of time and fuel
• Followed safety procedures and regulations to protect packages and vehicles

• Sorted over 100 products onto shelves according to type, weight, and size.
• Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
• Inspected items for any damages and reported discrepancies to supervisor.
• Organized and restocked shelves periodically to maintain stock availability.
• Performed daily inventory checks to verify recorded totals.
• Complied with safety regulations and protocols to reduce risks and safeguard teams.
• Used hand trucks and pallet jacks to safely move items to designated areas.
• Utilized scanning equipment to quickly locate and identify items and stock locations.
• Separated damaged items from functional ones before placing on shelves.

• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Resolved complaints to satisfy customers and encourage future transactions.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Built positive relationships with customers by providing exceptional customer service.
• Prioritized customer service requests in order of urgency to promptly resolve critical issues.
• Developed in-depth understanding of product features and services to offer comprehensive support.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Followed standard operating procedures when handling customer problems and complaints.
• Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.

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• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Maintained tidy and organized warehouse environment to comply with cleanliness standards.
• Received returns of damaged and incorrect orders to process replacements.
• Collaborated with team members to complete timely orders and avoid delays.
• Excellent communication skills, both verbal and written.
• Checked inventory and selected products from specific locations based upon availability.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Resolved concerns with products or services to help with retention and drive sales.
• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Boosted customer service satisfaction ratings through consistent quality control.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Processed debit and credit card and electronic check payments.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer account discrepancies and concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.