Simarion Williams
Atlanta,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged spreadsheet tracking and exceptional customer interaction skills at HomeTowne Studios. Trained teams, boosting efficiency, and excelled in multitasking across roles from Front Desk Receptionist to Shift Manager, demonstrating a proven track record of organizational excellence and departmental support.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
HomeTowne Studios
Norcross, GA
03.2019 - 06.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled incoming and outgoing mail and packages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted customers warmly and made them feel welcome.
Shift Manager
Atlanta Check Cashers
Atlanta, GA
10.2015 - 03.2019
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed daily workflow and scheduled staff for adequate coverage.
Cashier
Kroger
Atlanta, GA
08.2013 - 12.2015
- Checked personal identifications during alcohol and tobacco sales.
- Processed sales transactions to prevent long customer wait times.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
Education
High School Diploma -
South Atlanta High
Atlanta, Georgia05-2001
Skills
- Spreadsheet tracking
- Mail distribution
- Customer assistance and interaction
- Multitasking and organization
- Mail coordination
- Departmental support
- Appointment confirmation
Timeline
Front Desk Receptionist
HomeTowne Studios
03.2019 - 06.2024
Shift Manager
Atlanta Check Cashers
10.2015 - 03.2019
Cashier
Kroger
08.2013 - 12.2015
High School Diploma -
South Atlanta High
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