Simarjeet Kaur

Senior Product Manager and Quality Assurance Specialist with over 9 years of experience in SaaS environments. Demonstrated expertise in product strategy and accessibility compliance, including VPAT, WCAG, and Section 508, within regulated industries such as financial services and healthcare IT. Proven track record in driving public sector go-to-market strategies and managing successful product launches while ensuring quality and regulatory adherence. Strong collaborator with executive leadership and cross-functional teams to deliver customer-centric solutions and mentor junior team members.

General Manager (Part-Time)

[Fremont Wheels & Tires] | [2019–Present, weekends & seasonal]

Oversaw daily retail operations, sales strategy, and customer engagement at a family-owned tire and auto service business for over 5 years on weekends and during peak seasons. Drove front-line sales, upselling tire packages and service offerings while ensuring a high-quality customer experience. Managed vendor relationships, negotiated pricing, and optimized inventory to meet seasonal demand. Trained and supervised staff on sales techniques and customer service best practices. Played a key role in improving store layout and service workflows, resulting in increased customer retention and revenue growth.

• Launched 10+ high-impact features across Workday's HCM and Financials suite, contributing to a 25% YoY increase in customer adoption for key modules.
• Led the redesign of the onboarding experience, reducing time-to-value for new B2B customers by 30%.
• Speaker at Axe-con and CSUN (California State University, Northridge) Accessibility Conference, sharing insights on scaling accessibility in enterprise SaaS; frequently invited as a guest speaker by other tech companies to guide their accessibility maturity journeys.
• Spearheaded a customer feedback initiative that increased NPS by 15 points over two years through continuous iteration and user-centered design.
• Launched first accessibility program at Splunk, building scalable processes for VPAT creation, RFP support, and design/engineering training—enabling over $5M in new public sector pipeline.
• Recovered a $2.5M government deal at Splunk by conducting root cause analysis in Salesforce, leading cross-functional remediation of compliance gaps.
• Recognized as “Top Innovator” by executive leadership for introducing a machine learning-powered recommendation engine within Adaptive Planning.
• Played a pivotal role in closing strategic enterprise deals ($10M+ ARR) by partnering with sales to tailor product demos and roadmap alignment.
• Successfully managed a cross-functional team of 15+ (engineering, UX, data, marketing) to deliver quarterly releases on time and within scope for 4 consecutive years.
• Partnered with product marketing and sales enablement to deliver GTM support for SaaS products, influencing positioning, packaging, and public sector readiness.
• Supported Management for Workday Rising and industry conferences, sharing product insights and innovations with global customers and partners.

• JAWS certified