Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Operations
JUST TRUCKING PTY LTD
03.2011 - 02.2024
Monitored and evaluated driver performance on a daily basis.
Directed the loading, unloading, and safe transport of goods.
Assigned routes and communicated instructions to drivers regarding pick-up and delivery times.
Resolved customer complaints related to transportation services in a timely manner.
Inspected cargo loads for accuracy prior to shipment departure.
Maintained records of vehicle inspections and repair work performed by mechanics.
Managed inventory levels to ensure adequate stock of required parts and materials.
Trained new employees on proper automotive repair techniques and procedures.
Maintained records of all repairs, parts used, and labor costs for each job.
Repaired or replaced worn or defective parts using hand tools or power tools.
Maintained an organized workspace with adequate supplies stocked at all times.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Conducted routine servicing on fuel, electrical and cooling systems.
Manager
FISHERMANS CAFE
02.2007 - 02.2011
Developed and implemented strategies to increase customer satisfaction and loyalty.
Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
Managed inventory levels to minimize waste and maximize cost savings.
Provided training on safe food handling practices for new employees.
Reviewed invoices from vendors for accuracy before approving payment.
Maintained records of purchase orders, receipts, inventories, production sheets.
Handled customer complaints regarding food quality or service promptly and professionally.
Resolved conflicts between kitchen staff members in a timely manner.
Ordered supplies as needed while adhering to budget constraints set by management.
Analyzed financial statements related to food sales and expenses each month.
Prepared and led food service training programs to teach staff various tasks.
Priced and ordered food products, kitchen equipment and food service supplies.
Trained new employees to perform duties.
Inspected dining and serving areas for cleanliness and proper setup.
Education
High School Diploma -
HIGH SCHOOL
PUNJAB INDIA
03-2005
Skills
Workforce Planning
Customer and vendor relations
Staff Supervision
Delivery fleet management
Maintenance Scheduling
Transportation Management
Safety protocol
Customer Service Management
Desktops, Laptops, and Mobile Devices
Problem-Solving
Business Management
Employee Relations
Staff Management
Business Leadership
Supervision and training
Team building
Active Listening
Time Management
Organizational Skills
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
CERTIFICATE III IN HOSPITALITY(COMMERICAL COOKERY) MAY 2008