Hande Simay Kuzu
Brooklyn,NY
Summary
Dynamic professional with extensive experience in customer service and team collaboration, honed at T-Mobile. Proven ability to enhance customer satisfaction and streamline operations. Skilled in Microsoft Office and conflict resolution, consistently achieving high service quality. Adept at process improvement and training, driving success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Retail Store Representative
T-Mobile
09.2023 - Current
- Collaborated with in-store team to improve customer product and service experience, increasing customer satisfaction.
- Assisted customers with product selection and service inquiries.
- Managed inventory and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
Invoice and Billing Intern
Ashley Billing Services
06.2023 - 08.2023
- Posted and invoiced medical bills and notes for the doctor's office, facilitating payment flow among the provider, insurance, and billing company.
Bartender
Ammos Estiotorio
New York, New York
01.2022 - 07.2023
- Prepared and served a variety of cocktails and beverages to guests.
- Engaged with customers to provide excellent service and build rapport.
- Managed inventory and ordered supplies to ensure bar readiness.
Bartender Assistant/Barback/Server
Margaritaville Restaurant
Pigeon Forge, TN
06.2021 - 10.2021
- Maintained detailed inventory of bar supplies and stocked work areas as well as a safe and ready-to-go work environment. Also helped with customer service throughout the work hours and serviced full sized tables with care and high attention.
Restaurant Bar Manager
Traveler's Cafe
Antalya
07.2019 - 10.2020
- Created specialized menu items to diversify offerings and enhance customer experience.
- Managed daily bar operations, ensuring seamless workflow and high service quality.
- Trained and supervised bar staff on drink preparation and customer service excellence.
VIP Host
MyStaff
Antalya
09.2017 - 09.2019
- Meet and Greet / Organization
- Altın Portakal Movie Festival
- Company Number: +90 (242)-248-7981
Certified Referee
Ankara Private Tennis Club
Ankara
06.2015 - 09.2017
- Health care / Coordinating matches / Supervisor /Tennis Referee
- Company Number: +90 0312 310 71 74
Education
Bachelor of Arts - English Language and Literature
Akdeniz University
Konyaaltı, Antalya07-2021
Skills
- Languages & Level: English C2 Advanced & Vernacular
- Computer Skills: Microsoft Office, Excel
- Product knowledge
- Inventory management
- Sales reporting
- Team collaboration
- Conflict resolution
- Process improvement
- Time management
- Adaptability to change
- Training and development
Activities & Interests
Motorcycles, Gaming.
Timeline
Retail Store Representative
T-Mobile
09.2023 - Current
Invoice and Billing Intern
Ashley Billing Services
06.2023 - 08.2023
Bartender
Ammos Estiotorio
01.2022 - 07.2023
Bartender Assistant/Barback/Server
Margaritaville Restaurant
06.2021 - 10.2021
Restaurant Bar Manager
Traveler's Cafe
07.2019 - 10.2020
VIP Host
MyStaff
09.2017 - 09.2019
Certified Referee
Ankara Private Tennis Club
06.2015 - 09.2017
Bachelor of Arts - English Language and Literature
Akdeniz University