SIMBA MAPURANGA

I'm currently part of an international IT Infrastructure team actively involved in deploying, configuring, managing and supporting the ever expanding technology infrastructure stack of a leading cybersecurity organization.

• Microsoft Azure Administration - deploy, configure, manage and maintain cloud infrastructure services that span compute, networking, storage, identity management and security, and other cloud capabilities.
• Microsoft Intune Administration - responsible for the design, implementation and management of Microsoft Intune solutions from device configuration, application deployment, compliance policies, reporting and monitoring and more.
• Jamf Administration - deploying, configuring and managing organizational Apple devices (macOS, i0s, iPadOS) using Jamf Pro and streamlining device management, app deployment, compliance and security enforcement, reporting and inventory management and overall user experience
• Google Workspace Administration - managing workspace services such as Gmail, Google Drive, security policies, user accounts and mobile device management for chromebooks.
• IT infrastructure projects for new office locations
• Overall Network Maintenance and Management
• End user IT Support
• Hardware Inventory Management

Worked closely with Senior Infrastructure administrator in providing a highly available, redundant and resilient IT infrastructure that effectively supported our global team.

My duties included the following;

• Assisting in providing technical oversight of a multi-site enterprise level WAN, including planning, implementation, expansion and maintenance
• Assisting with network monitoring and analysis, performance tuning, troubleshooting and escalating problems as necessary to maintain optimal network performance to meet user demands
• Assisting in supporting server applications, core network services and operating systems
• Assisting in implementing, maintaining, and enforcing security measures and policies to ensure the integrity of corporate data and resources and prevent unauthorized access to enterprise systems
• Assisting in implementing a more robust and enhanced enterprise switching environment
• Engage in regular network troubleshooting activities and resolve network connectivity issues
• Deploying and managing Windows 10 desktops using enterprise services (MDT, WDS, Microsoft Intune)
• Providing hardware, operating system and application support for our corporate and field computer systems environment
• Administration and maintenance of IP based telephony systems, such as provisioning handsets, setting up extensions, supporting user requests
• Training end users on hardware, software and platforms utilized by the business

Effectively, and timeously provided campus wide I.T support for a technical tertiary institution with a national footprint, and my duties included the following;

Campus wide Windows 10 deployments using WDS, and post installation device configuration tasks which included domain-joining, enforcing GPOs, windows updates, software packages.

Branch support for Microsoft Windows Server 2016 services (Active Directory, DHCP, File Services, WDS, WSUS).

Installed, configured and maintained network devices (switches, network printers, wireless access points.

• Setting up desktop PCs, laptops and mobile devices for staff offices, student laboratory environments, and testing centre, also routinely performed hardware repairs and upgrades on faulty machines.
• Office 365 Administration
• Pearson Vue Testing Centre Technical Support which included running specialized testing software ( VUE testing system platform, Console 8, and several others) on
• dedicated exam delivery servers; installing, configuring and maintaining administration, proctor, and exam delivery workstations, and troubleshooting technical issues.
• Implementing virtualized environments used for rigorous training on a wide array of leading Microsoft certification programs.
• Manage inventory of software licenses, software applications, hardware and IT supplies.
• End user technical training on new technologies and software packages.
• Conducted CompTIA A+ certification training, and used my hands on experience to mentor, guide and educate students and junior technicians.
• Troubleshooting a wide variety of hardware and software problems.
• Ensuring connectivity of all devices to network resources, and high availability across the business.

• Ensuring the stable operation of the in-house computer network and all connected PCs and peripherals
• Analyzing and resolving end user hardware and software computer problems in a timely and accurate fashion, and providing end user training where required
• Interact and negotiate with vendors, outsourcers, and contractors to secure
• Managing all I.T infrastructure equipment, hardware and software packages
• User administration (setup and maintaining end user accounts, permissions, and access rights)
• Installing, configuring, and troubleshooting I.T hardware and software
• G Suite administration
• Network administration
• End user computer support and training
• Recommending purchases and assisting with the planning and design of special projects
• Troubleshooting a wide variety of technical issues, and ensuring security of I.T systems
• Campus wide Windows 10 deployments using WDS, and post installation device configuration tasks which included domain-joining, enforcing GPOs, windows updates, software packages
• Branch support for Microsoft Windows Server 2016 services (Active Directory, DHCP, File Services, WDS, WSUS)
• Installed, configured and maintained network devices (switches, network printers, wireless access points)
• Setting up desktop PCs, laptops and mobile devices for staff offices, student laboratory environments, and testing centre, also routinely performed hardware repairs and upgrades on faulty machines
• Office 365 Administration
• Pearson Vue Testing Centre Technical Support which included running specialized testing software (VUE testing system platform, Console 8, and several others) on dedicated exam delivery servers; installing, configuring and maintaining administration, proctor, and exam delivery workstations, and troubleshooting technical issues
• Implementing virtualized environments used for rigorous training on a wide array of leading Microsoft certification programs
• Manage inventory of software licenses, software applications, hardware and IT supplies
• End user technical training on new technologies and software packages
• Conducted CompTIA A+ certification training, and used my hands on experience to mentor, guide and educate students and inexperienced technicians
• Troubleshooting a wide variety of hardware and software problems
• Ensuring connectivity of all devices to network resources, and high availability across the business
• Effectively, and timeously provided campus wide I.T support for a technical tertiary institution with a national footprint