Simba Rashaad Dudley
New Orleans,LA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
7
7
years of professional experience
Work History
Floor Manager
Common House
New Orleans, LA
09.2024 - Current
- Oversaw daily operations of a high-end clubhouse, ensuring exceptional service and customer satisfaction
- Managed a team of 30 staff members, providing training, coaching, and performance evaluations
- Developed and implemented policies and procedures to maintain a safe and welcoming environment for club members
- Collaborated with the facilities department to ensure proper maintenance and cleanliness of all clubhouse areas
- Created and managed budgets for clubhouse operations, effectively controlling costs while maintaining quality standards
- Implemented inventory management system, reducing waste through accurate tracking of supplies
- Organized and executed various events, such as parties, weddings, and corporate functions, in coordination with clients' needs.
- Utilized strong communication skills to interact with club members on a regular basis, addressing concerns or suggestions promptly
- Coordinated scheduling of staff shifts to ensure adequate coverage during peak hours while optimizing labor costs
- Led a team of event staff during high-profile functions, ensuring seamless execution of events and exceptional service delivery to guests
- Developed and maintained strong relationships with local community organizations, businesses, and influencers to enhance the club's reputation and attract new clientele
Fine Dining Server
LEVYS RESTURANTS, ACES
New York, NY
08.2018 - Current
- P>High volume, club level fine dining server at the 2019 US Open
- Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized
- Collaborated with team members to execute event logistics, including registration, seating arrangements, and audiovisual setup
- Operated cash registers and handled financial transactions accurately during ticket sales or merchandise purchases
- Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests
- Maintained cleanliness and organization of event spaces throughout the duration of each event
- Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
- Collaborated with event planners to implement creative ideas for enhancing guest experiences at special events
- Demonstrated strong problem-solving skills by effectively resolving conflicts among attendees or addressing last-minute changes in event plans
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
Fine Dining Server
Benjamins Steak House
New York, NY
07.2018 - Current
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining a smooth flow of service
- Provided exceptional customer service by promptly addressing inquiries, taking special requests, and accommodating dietary restrictions
- Demonstrated extensive knowledge of sushi ingredients, flavors, and preparation methods when making recommendations to customers
- Maintained cleanliness and organization in the sushi bar area, adhering to health and safety regulations at all times
- Trained new staff members on proper sushi preparation techniques and restaurant procedures
- Assisted in menu development by suggesting new sushi rolls or incorporating seasonal ingredients into existing dishes
Lead Bartender/Server
PUBLIC Hotel
New York, NY
01.2023 - 08.2024
- Managed a team of XX bartenders, providing training and guidance to ensure exceptional customer service
- Maintained inventory levels by conducting regular stock checks and placing orders as needed
- Collaborated with the kitchen staff to create food and drink pairings for special events, enhancing the overall dining experience
- Ensured compliance with all health and safety regulations related to bar operations
- Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
- Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
- Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
- Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
- Maintained cleanliness of the bar area at all times according to sanitation standards
Front Desk Concierge
PUBLIC Hotel
New York, NY
08.2022 - 08.2024
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
- Scheduled appointments for guests with various hotel amenities such as spa services, dining reservations, and transportation arrangements
- Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
- Provided accurate information about hotel facilities, services, room rates, promotions, and local attractions to enhance the guest experience
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
- Collaborated with housekeeping staff to prioritize room cleaning based on guest preferences and arrival/ departure times
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
- Maintained knowledge of current hotel policies regarding privacy protection measures to safeguard sensitive guest information at all times
- Coordinated with security personnel to monitor access control systems ensuring only authorized individuals entered restricted areas of the hotel premises
- Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively
Banquet Server/ Event Bartender
PUBLIC Hotel
New York, NY
03.2022 - 05.2024
- Accountable for training new employees as well as conduct multiple training sessions for current employees in new modalities to enhance the customers experience
- Maintained the bar as well as ensuring mixes and machines is in proper condition
- Instilled proper service skills and bartending techniques in the new bartenders
- Efficiently handled fast paced, high stress situations while multi-tasking and focusing on customer service.
Server Captain
STK Steakhouse
New York, NY
06.2022 - 12.2023
- Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow
- Managed daily operations of a busy restaurant floor, overseeing a team of XX staff members
- Developed and implemented training programs for new hires, ensuring consistent delivery of high- quality service standards
- Implemented efficient seating arrangements and reservation systems to optimize customer flow and minimize wait times
- Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders, maintaining customer satisfaction
- Monitored inventory levels and placed orders for supplies to prevent shortages or excess stock
- Created employee schedules based on business needs while considering individual availability and preferences
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities
- Implemented cost-saving measures such as energy-efficient lighting systems or waste reduction initiatives to improve profitability
- Resolved customer complaints or concerns promptly and effectively, striving to exceed their expectations
- Ensured adherence to company policies, procedures, and standards by all employees through regular training sessions
Event Manager
PUBLIC Hotel
New York, NY
08.2022 - 05.2023
- Implemented new check-in and check-out procedures, reducing wait times by 10%
- Collaborated with housekeeping department to prioritize room cleaning based on guest preferences and requests
- Assisted guests with special needs or requests, going above and beyond to provide exceptional service
- Created detailed reports on daily occupancy rates, revenue generated, and other key performance indicators
- Coordinated with maintenance team to address any issues or repairs needed in guest rooms or common areas
- Trained front desk staff on using property management system software for seamless check-ins/check- outs
- Collaborated with sales team to promote hotel amenities and packages during check-in process
- Managed cash handling procedures at the front desk, including balancing cash drawers at the end of each shift
- Conducted regular audits of guest accounts to ensure accuracy of charges and prevent billing discrepancies
- Developed and delivered training programs for front desk staff on customer service best practices
- Maintained accurate records of room availability and guest accounts, ensuring efficient reservation management
- Managed a team of 30 front desk agents, providing guidance and support to ensure smooth operations
Server Trainer
GIORGIOS OF GRAMERCY
New York, NY
07.2022 - 01.2023
- Accountable for training new employees as well as conduct multiple training sessions for current employees in new modalities to enhance the customers experience
- Maintained the bar as well as ensuring mixes and machines is in proper condition
- Instilled proper service skills and bartending techniques in the new bartenders
- Efficiently handled fast paced, high stress situations while multi-tasking and focusing on customer service
- Planned and executed corporate events, including conferences, seminars, and product launches
- Collaborated with cross-functional teams to develop event concepts and themes that aligned with client objectives
Bartender
Brooklyn Mirage
New York, NY
01.2019 - 08.2022
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Participated in monthly team meetings to discuss new promotions or menu changes
Floor Manager
Nowadays
New York, NY
02.2020 - 10.2021
- Accountable for training new employees as well as conduct multiple training sessions for current employees in new modalities to enhance the customers experience
- Maintained the bar as well as ensuring mixes and machines is in proper condition
- Instilled proper service skills and bartending techniques in the new bartenders
- Efficiently handled fast paced, high stress situations while multi-tasking and focusing on customer service.
Bar Manager
Black Swan Brooklyn
Brooklyn, NY
01.2019 - 05.2021
- Created and implemented innovative cocktail menu, featuring XX new signature drinks
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Developed strong relationships with suppliers to negotiate favorable pricing for alcoholic beverages and bar supplies
- Trained and supervised a team of XX bartenders, providing guidance on drink preparation techniques and customer service
- Utilized exceptional mixology skills to craft visually appealing cocktails that exceeded customer expectations
- Collaborated with kitchen staff to create food pairing recommendations for customers, enhancing overall dining experience
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
- Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
- Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained
Assistant Manager
Mexicue
New York, NY
02.2018 - 04.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Fine Dining Server
Fine Dining Server
L’Avenue @ Saks
New York, NY
09.2019 - 02.2020
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Demonstrated extensive knowledge of menu items, ingredients, and preparation techniques to answer guest questions and make recommendations
- Effectively communicated daily specials, highlighting unique features and flavors to enhance the dining experience
- Maintained a clean and organized work area, including polishing silverware, folding napkins, and arranging table settings
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail in order accuracy
- Adhered to food safety regulations by properly handling food items and following sanitation procedures at all times
- Worked closely with sommeliers or beverage experts to recommend wine pairings based on guest preferences and menu selections
- Trained new servers on restaurant policies, procedures, menu knowledge, customer service standards, etc
- Collaborated with the culinary team on special dietary requests or restrictions from guests ensuring proper communication of needs for meal preparation
- Assisted in coordinating private events such as weddings or corporate functions by providing attentive service throughout the event duration
- Fine Dining Server
Server
Island Oyster
New York, NY
05.2018 - 09.2019
- Seasonal summer bartending job
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by XX%
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Fine Dining Server
Education
Associate of Arts - Musical Theater
AMDA
New York, NY05-2020
Bachelor of Arts - Theater Arts
NYU
New York, NY05-2018
Skills
- Department management
- Employee schedule management
- Patron satisfaction
- Point of sale systems
- Sales training
- Team training and development
- Clerical support
- Guest relations management
Timeline
Floor Manager
Common House
09.2024 - Current
Lead Bartender/Server
PUBLIC Hotel
01.2023 - 08.2024
Front Desk Concierge
PUBLIC Hotel
08.2022 - 08.2024
Event Manager
PUBLIC Hotel
08.2022 - 05.2023
Server Trainer
GIORGIOS OF GRAMERCY
07.2022 - 01.2023
Server Captain
STK Steakhouse
06.2022 - 12.2023
Banquet Server/ Event Bartender
PUBLIC Hotel
03.2022 - 05.2024
Floor Manager
Nowadays
02.2020 - 10.2021
Fine Dining Server
L’Avenue @ Saks
09.2019 - 02.2020
Bartender
Brooklyn Mirage
01.2019 - 08.2022
Bar Manager
Black Swan Brooklyn
01.2019 - 05.2021
Fine Dining Server
LEVYS RESTURANTS, ACES
08.2018 - Current
Fine Dining Server
Benjamins Steak House
07.2018 - Current
Server
Island Oyster
05.2018 - 09.2019
Assistant Manager
Mexicue
02.2018 - 04.2020
Associate of Arts - Musical Theater
AMDA
Bachelor of Arts - Theater Arts
NYU
Similar Profiles
Taylor LangfordTaylor Langford
Membership Director at Common HouseMembership Director at Common House
Daniel BernshausenDaniel Bernshausen
Sous Chef at Common HouseSous Chef at Common House
Amelia IkeAmelia Ike
Concierge Supervisor at Common HouseConcierge Supervisor at Common House
Glynis SmithGlynis Smith
Behavior Interventionist at Crescent City SchoolsBehavior Interventionist at Crescent City Schools
Jordan TornabeneJordan Tornabene
Major Market Sales Executive at DayforceMajor Market Sales Executive at Dayforce