Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Things to know about me!
Timeline
Generic
SIMELLA BROWN

SIMELLA BROWN

Powder Springs,GA

Summary

Seasoned Customer Service Resolution Specialist with expertise in resolving complex customer issues, improving customer satisfaction and driving overall operational improvements. Strengths include strategic problem-solving skills, commanding knowledge of customer service protocols, and ability to manage multiple priorities simultaneously. Notable contributions include developing innovative solutions that enhance efficiency and effectiveness in customer dispute resolution. Solution-focused Customer Service Resolution Specialist known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

10
10
years of professional experience

Work History

Customer Service Resolution Specialist

Arise Virtual Solutions Inc.
Powder Springs, Georgia
02.2018 - 08.2025
  • Tracked metrics such as average response time, number of resolved cases per day.
  • Compiled reports regarding daily activities related to handling customer inquiries and complaints.
  • Maintained a high level of professionalism in all interactions with customers and colleagues alike.
  • Received customer inquiries and complaints via telephone, email, and online chat.
  • Managed team of customer service representatives to ensure high-quality support.
  • Monitored progress of open cases and escalated unresolved issues as necessary to the appropriate personnel or department.
  • Utilized problem-solving skills to resolve conflicts between customers, vendors, and internal staff members.
  • Assisted in training new hires on best practices for handling customer service matters.
  • Provided timely responses to customers while ensuring accuracy of information.
  • Implemented corrective measures for resolving escalated customer grievances.
  • Performed additional duties as assigned by supervisor or management team.
  • Adhered to company policies when responding to customers' queries and complaints.
  • Established trust through effective communication and follow-up on customer requests and concerns.
  • Researched customer service issues to identify root causes and determine appropriate resolutions.

Deli/Balery/Produce-Supervisor

Walmart
Powder Springs, Georgia
03.2015 - 12.2021
  • Resolved discrepancies between invoices and receipts against actual products received.
  • Maintained accurate records for all transactions related to purchasing, receiving, stocking, pricing and selling of products.
  • Reviewed financial statements regularly to monitor budget expenses.
  • Participated in recruitment process by conducting interviews and assessing candidates' qualifications.
  • Identified opportunities for cost savings through improved purchasing practices.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Analyzed data from customer surveys to develop action plans for improvement initiatives.
  • Supervised, trained and evaluated staff performance to optimize productivity.
  • Developed strategies for efficient inventory management and ordering of fresh produce.
  • Coordinated restocking activities to maintain optimal product availability.
  • Trimmed, washed, and bundled produce.
  • Participated in quarterly inventory counts and conducted inventories.
  • Trained and coached new team members.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Conducted performance evaluations and recommended pay increases within department's budget.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Used Point of Sale register system to complete transactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Built lasting client relationships by organizing and planning sales events.

Education

High School Diploma -

John McDonogh High School
New Orleans, LA
05-1996

Skills

  • Customer service
  • Conflict resolution
  • Data analysis
  • Performance monitoring
  • Report generation
  • Team management
  • Customer relationship management
  • Inventory management
  • Training and coaching
  • Effective communication
  • Problem solving
  • Time management
  • Leadership development
  • Strategic planning
  • Email etiquette
  • Call center experience
  • Policy adherence
  • CRM software
  • Assertiveness
  • Complaint resolution
  • Following scripts
  • Problem-solving
  • Upselling techniques
  • Product education
  • Live chat support
  • Inbound call management
  • Computer skills
  • Team collaboration
  • Teamwork skills
  • Order fulfillment
  • Software navigation
  • Customer relationship management (CRM)
  • Issue and complaint resolution

Accomplishments

  • Employee of the year.

Languages

English
Full Professional

Things to know about me!

  • Dedicated to top quality customer service.
  • Very dependable
  • Very organized

Timeline

Customer Service Resolution Specialist

Arise Virtual Solutions Inc.
02.2018 - 08.2025

Deli/Balery/Produce-Supervisor

Walmart
03.2015 - 12.2021

High School Diploma -

John McDonogh High School

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