Hi, I’m
Simeon Combs
Columbus
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
years of professional experience
Work History
R2 Logistics
Carrier Sales Representative
10.2023 - 01.2025
Job overview
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Partnered with internal departments such as accounting, IT, and marketing to improve interdepartmental communication and streamline processes.
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
R2 Logistics
Account Service Representative
03.2022 - 10.2023
Job overview
- Coordinated with finance department regarding invoicing matters, contributing to timely payments from clients.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Macys Department Store
Store Captain
08.2019 - 03.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined inventory management for better organization and easier access to products.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Handled production picking, packing and shipping orders.
Macys Department Store
Customer Service Cashier
11.2018 - 08.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Marshall University, Huntington, WV
No Degree from Business Administration And Management
West Hills College Coalinga, Coalinga, CA
Associate of Arts from General
05-2016
York College, York, NE
No Degree from Business Administration And Management
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Market research
- Data analysis proficiency
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Carrier Sales Representative
R2 Logistics
10.2023 - 01.2025
Account Service Representative
R2 Logistics
03.2022 - 10.2023
Store Captain
Macys Department Store
08.2019 - 03.2023
Customer Service Cashier
Macys Department Store
11.2018 - 08.2019
Marshall University
No Degree from Business Administration And Management
West Hills College Coalinga
Associate of Arts from General
York College
No Degree from Business Administration And Management
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