Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Simeon Heath

Los Angeles,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hanwha Security
Los Angeles, CA
06.2020 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Senior Customer Service Supervisor

JS Alliance Corp
Fullerton
10.2008 - 06.2020
  • Trained new customer service representatives on company policies and procedures.
  • Monitored call center performance metrics to ensure quality standards were met.
  • Provided guidance and support to customer service representatives in resolving complex customer inquiries.
  • Evaluated individual employee performance through one-on-one coaching sessions.
  • Performed troubleshooting of technical issues encountered by customers during their interactions with the company's website or mobile application.
  • Reviewed the accuracy of information provided by agents during calls with customers.
  • Handled escalated matters concerning difficult customers while maintaining a professional demeanor.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.

Education

Bachelor of Arts -

Westwood College
Torrance, CA
09-2005

Associate of Arts -

Brooks College
Long Beach CA
06-2005

Skills

  • Data Entry
  • Data Collection
  • Information Security
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Microsoft Office Suite
  • Spreadsheets
  • Filing
  • Team Development
  • Follow-up skills
  • Customer Service
  • High-energy attitude
  • Staff Training
  • Complaint Handling
  • Technical Support

Certification

  • Licensed & Certified Bartender/Food Handler

References

References available upon request.

Timeline

Customer Service Representative

Hanwha Security
06.2020 - Current

Senior Customer Service Supervisor

JS Alliance Corp
10.2008 - 06.2020

Bachelor of Arts -

Westwood College

Associate of Arts -

Brooks College

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Simeon Heath