Simerpreet Singh Jassal
Calgary,AB
Summary
Reliable professional with a background in public transportation, known for high productivity and efficiency in task completion. Skilled in route planning, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Garda World
Calgary, Alberta
06.2023 - Current
- Working as a casual security officer
- Posed at the Cargill/DHL gatehouse
- Helped customers (truck drivers) on behalf of DHL
- Answered all customer inquiries related to inbound and outbound trucks.
- Yard patrols for reefer temperature checks
- Provided excellent customer service to the client (DHL) as a security officer
- Participating in the trailer inventory count
- Conducting thorough inspections of truck-trailers
Ride Share Driver
Uber
Calgary, Alberta
02.2023 - Current
- Defense and safe driving while operating the iOS app
- Providing transportation and customer service to passengers
- Greeting customers and following their preferred route to the destination
- Safely picking up customers from the origin and dropping them off at the destination
- Carrying customers with pets and service animals for hire.
- Driving in all quadrants and major suburbs of Calgary city
- Driving during rush hour in downtown, and in other locations like the airport
Dispatcher
New Way Trucking
Calgary, Alberta
05.2022 - 02.2023
- Participated in team meetings discussing changes in procedures or processes
- Communicated effectively with drivers and provided real-time updates on traffic and other relevant information
- Answered all customers' and drivers' inquiries about the schedule, pick-ups/drop-offs, paperwork, etc
- Monitored and tracked the location of trucks using GPS systems, ensuring adherence to the delivery schedules, and addressing potential delays promptly
Security Officer
PWM Loss Prevention
Calgary
05.2021 - 05.2022
- Posted at Market Mall and Chinook Center
- COVID screening for customers and retail employees
- Led on- and off-site customer support teams across multiple time zones
- Established strategic relationship with the client and their customers
- Provided excellent customer service by responding to inquiries in a timely and efficient manner
Security Officer
Paladin Security
Calgary, Alberta
05.2019 - 03.2021
- Posted at Sobeys (distribution center) reception and gatehouse
- Helped all warehouse associates, and provided good customer service
- Recognized for providing efficient, high-quality service to key customers
- Answered customer phone calls, maintained visitor appointments, and managed office supplies
- Access control for trucks and trailers
- Patrolled the yard and warehouse on a regular basis
- Received a high customer satisfaction rate and appreciation from the client (Sobeys)
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF THE PEOPLE
Pasadena, CA06.2023
DIPLOMA - SOFTWARE DEVELOPMENT
BOW VALLEY COLLEGE
Calgary, Alberta04.2020
Skills
- Defensive driving and safety management
- Excellent interpersonal and customer service skills
- Strong communication skills
- Proficient in Microsoft Office and various other software programs
- Highly adaptable to new technology
- Eager to expand knowledge
- Quick learner, and ready to take on more responsibilities
- The ability to solve problems with diplomacy and make decisions
- Strategic thinking, relationship building, influencing, executing
- Commercial driving and vehicle inspection
Certification
- Alberta class 4 driver license
- Alberta basic security license
- First Aid & CPR/AED level C
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Limited
Timeline
Security Officer
Garda World
06.2023 - Current
Ride Share Driver
Uber
02.2023 - Current
Dispatcher
New Way Trucking
05.2022 - 02.2023
Security Officer
PWM Loss Prevention
05.2021 - 05.2022
Security Officer
Paladin Security
05.2019 - 03.2021
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF THE PEOPLE
DIPLOMA - SOFTWARE DEVELOPMENT
BOW VALLEY COLLEGE
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