Simi Ibeji
Bowie,MD
Summary
In the ever changing healthcare landscape, adaptability has been my key strength. I'm eager to join a diverse and inclusive organization. Highly-motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. I'm a certified electronic health records specialist with a mix of clinical and administrative skills. Currently seeking career advancement opportunities
Overview
17
17
years of professional experience
Work History
Community Support Specialist
CENTERWELL HOMEHEALTH
SILVERSPRING, MD
01.2023 - 04.2024
- Facilitated collaboration with healthcare professionals to support patients in defining individual recovery objectives in a home health environment.
- Enhanced patient experience by providing seamless access to community resources, including housing accommodations, nutrition assistance programs, and personalized medical attention.
- Provided psycho-educational support, teaching symptom management skills to patients to help minimize the impact of their symptoms on their daily lives
- Assisted patients in developing their personal support systems within the community
- Adhered to and actively participated in the Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program, ensuring confidentiality and security of patient information.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Community Health Advocate
CORDIAL HEALTHCARE CLINIC
LANHAM, MD
01.2018 - 12.2022
- Acted as a liaison between patients and healthcare providers, advocating for patient needs and ensuring comprehensive care
- Provided guidance and support to patients regarding available healthcare services, insurance coverage and community resources
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual patient needs
- Conducted assessments to identify patient challenges and assisted in implementing strategies for optimal patient care
- Facilitated accurate records of patient interactions and services provided in compliance with healthcare regulations.
Administrative Coordinator
XNET SECURITY TECHNOLOGIES LTD
ABUJA
07.2009 - 06.2016
- Computed annual expenses and developed forecasts for fiscal year budget projections of $80M for executive management team, resulting in a 10% reduction in overall expenses
- Coordinated administrative details concerning specifications for contracts based on changes in state legislature, resulting in a 20% increase in contract acquisition
- Developed a program in 2010 whereby all insurance companies across the 36 states in Nigeria implemented Vehicle tracking for free to all clients who bought vehicle insurance, resulting in a revenue increase of $100M
- Supported the Director and Deputy Director in issuing actions, compiling responses, and providing insight into data and information to inform strategic and tactical initiatives related to budget, hiring, and program management challenges, resulting in a 15% increase in program efficiency
- Analyzed issues and roadblocks in business and administrative processes and identified opportunities for improvement, resulting in a 25% increase in productivity.
Member Service Representative
DIAMOND BANK
ABUJA
10.2007 - 05.2009
- Maintained an average customer satisfaction score of 90% or higher based on customer feedback
- Maintained a cash handling accuracy rate of 99.9% or higher, resulting in minimal financial discrepancies and errors
- Processed an average of 50 customer transactions per day with a 100% accuracy rate, ensuring compliance with all regulatory and bank policies
- Achieved a 99.9% accuracy rate in daily financial transactions, resulting in zero customer complaints and contributing to the branch's high customer satisfaction scores.
Education
CERTIFIED ELECTRONIC HEALTH RECORDS SPECIALIST -
01.2023
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION -
Covenant University, Nigeria
01.2007
Skills
- Behavior Management
- Relationship building and management
- Complex problem-solving
- Analytical Skills
- Crisis management skills
- Client advocacy
- Adaptable Organizational Abilities
- Team Leadership
- Appointment Scheduling
- Records Management
- Behavior Modeling
- Discussion Facilitation
- Client / Progress Documentation
- Case management experience
- Client Advocacy
Timeline
Community Support Specialist
CENTERWELL HOMEHEALTH
01.2023 - 04.2024
Community Health Advocate
CORDIAL HEALTHCARE CLINIC
01.2018 - 12.2022
Administrative Coordinator
XNET SECURITY TECHNOLOGIES LTD
07.2009 - 06.2016
Member Service Representative
DIAMOND BANK
10.2007 - 05.2009
CERTIFIED ELECTRONIC HEALTH RECORDS SPECIALIST -
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION -
Covenant University, Nigeria
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