Brittany Mendoza Tigilau
Henderson
Summary
Versatile professional with a proven track record, excelling in Medical Administration, customer service and data entry. Demonstrated ability to enhance patient care and streamline processes, leveraging Microsoft Office for efficient data management. Skilled in fostering relationships and improving satisfaction, achieving a significant reduction in documentation errors through meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Business Owner - The Euphoria Lounge (Full-Time)
Self Employed Web
09.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Purchasing Clerk (Full-Time)
Southwest Steel
12.2019 - 12.2021
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
- Verified accuracy of bills of lading, contracts and purchase requests.
Utilization Management Representative (Full-Time)
Anthem, Inc.
10.2018 - 12.2019
- Provided comprehensive support to clinical staff, assisting in the development of guidelines for appropriate service utilization.
- Facilitated optimal resource allocation by analyzing trends in service utilization and identifying areas for improvement.
- Increased overall efficiency by streamlining authorization processes for medical procedures.
- Developed strong working relationships with healthcare providers to ensure seamless communication and coordination of services.
USAA CS Banking Representative (Full-Time)
Sutherland Global Services
05.2018 - 10.2018
- Processed transactions accurately, maintaining strict adherence to established procedures and regulations.
- Built strong relationships with customers by providing exceptional service and tailored banking advice.
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
Health Information Management Coordinator
(Full-Time) Pohai Nani
07.2017 - 04.2018
- Leveraged data analytics tools to extract insights from health records, assisting in the development of targeted interventions for improving overall patient care quality.
- Reduced errors in clinical documentation through targeted staff education initiatives on proper data entry techniques.
- Conducted thorough audits of health records to identify discrepancies and ensure complete documentation for regulatory compliance.
- Assisted with the transition to electronic health records, ensuring a seamless integration process while maintaining data integrity.
Care Management Coordinator/Utilization Management Coordinator
(Full-Time) MDX Hawaii
03.2016 - 07.2017
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Contributed to the development of department policies, procedures, and guidelines in line with best practices for care management coordination.
- Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
- Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
Pharmaceutical Technician (Full-Time)
Walgreen's Pharmacy
03.2015 - 07.2016
- Optimized customer satisfaction by providing timely and accurate medication counseling services for patients.
- Reduced medication errors through diligent attention to detail during prescription processing and verification processes.
- Consistently met deadlines for prescription refills and medication orders, ensuring patients received their medications in a timely manner.
Bar Assistant Manager (Full-Time)
Paradise Cruises LTD.
10.2010 - 12.2015
- Implemented cash handling procedures, reducing discrepancies and ensuring accurate accounting records.
- Collaborated with the bar manager to develop new beverage offerings, increasing sales and customer interest.
- Promoted a positive workplace culture, fostering teamwork and collaboration among staff members.
- Maintained a clean and safe work environment, ensuring compliance with health and safety regulations.
Education
Associate of Arts - Liberal Arts
Windward Community College
Kaneohe, HI12-2012
High School Diploma -
Kailua High School
Kailua, HI06-2008
Skills
- Medical Records
- Data Entry
- Microsoft Office
- Customer Service
- Inventory Management
- Typing
- 10 Key
Timeline
Business Owner - The Euphoria Lounge (Full-Time)
Self Employed Web
09.2022 - Current
Purchasing Clerk (Full-Time)
Southwest Steel
12.2019 - 12.2021
Utilization Management Representative (Full-Time)
Anthem, Inc.
10.2018 - 12.2019
USAA CS Banking Representative (Full-Time)
Sutherland Global Services
05.2018 - 10.2018
Health Information Management Coordinator
(Full-Time) Pohai Nani
07.2017 - 04.2018
Care Management Coordinator/Utilization Management Coordinator
(Full-Time) MDX Hawaii
03.2016 - 07.2017
Pharmaceutical Technician (Full-Time)
Walgreen's Pharmacy
03.2015 - 07.2016
Bar Assistant Manager (Full-Time)
Paradise Cruises LTD.
10.2010 - 12.2015
Associate of Arts - Liberal Arts
Windward Community College
High School Diploma -
Kailua High School
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