Simin Taylor
Scottsdale,USA
Summary
Looking for a position with your organization where I will get an appropriate stand to push my profession in the field and an opportunity to perform my abilities by providing professional services.
Dynamic, result focused and hardworking professional with solid years of extensive experience as a consultant seeking to leverage background and experience to take next career step in recruitment with a highly respected organization focused on creating strong internal teams. Possess a stellar reputation in planning, creating, and developing strategies and plans while maintaining compliance with all regulatory agencies. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in efficiency, productivity, and processes towards the successful attainment of individual and organizational growth. Demonstrates proven effectiveness to concurrently prioritize and assume management, administrative, and technical tasks. A friendly and courteous individual who has exceptional communication skills and the ability to network with others. Committed to quality and excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisory of Legal Administrative Specialist
VA Phoenix Regional Office
05.2023 - Current
- Performs the administrative and personnel management functions relative to staff supervised.
- Provides advice and counsel to employees related to work and administrative matters. Affects disciplinary measures as appropriate to the authority delegated. Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division.
- Builds and manages the workforce based on organizational goals, budget considerations and staffing needs. Recruits, selects, appraises and rewards staff; acts to address performance problems.
- Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides or arranges technical training necessary.
- Resolves personnel complaints or disciplinary problems with assistance from AVCCM and human resources technical experts.
- Responds to calls transferred to the supervisory escalation queue or the Public Contact Representative (PCR) needs assistance in providing a response. Resolves calls received at this level by either answering the call immediately or by taking responsibility for 'call back.
- Inspires, motivates, and guides others toward goal accomplishment, Coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
- Salary/Hour: $33
- Supervisor: Sanchez Arthur
Patient Advisory Council Member
Veteran Affairs Hospital
01.2013 - Current
- As a Council Member I serve as a sounding board and advisor for various initiatives, sharing the best procedures and practices across the institution, providing feedback as requested by the Women’s Clinic, Mental Clinic, Mental Health Clinic, and other clinics or department, and community-based support to fulfill the needs of female veterans, disabled veterans, vulnerable veteran populations, and their families.
Veterans Service Representative
VA Phoenix Regional Office
09.2019 - 05.2023
- Make determinations as the eligibility for the type of benefit sought to include questions relating to advocacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.
- Request examination, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veteran’s case law, existing statuses and procedures, precedent rulings and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.
- Prepare and release correspondence for use by other federal, states and local agencies.
- Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
- Salary/Hour: $29.21
- Supervisor: Jonathan Nunez, Email: jonathan.nunez@va.gov; Contact: Yes
Graduate Assistant Professor
Pepperdine University
02.2018 - 05.2019
- Provide support for the completion of research projects and help to collect and analyze data. Summarize project results, maintain project schedule, maintain respondent management system, attend project meetings and perform other job-related duties as assigned. Assist the research experts in conducting experiments and managing research projects. Work on observations research procedures, recording results, drawing inferences about experiments, and making reports on conclusions. Assist the researcher in field surveys and collecting samples for experiments.
- Salary/Hour: $14
- Supervisor: Eric Hamilton, Email: Eric.Hamilton@pepperdine.edu; Contact: Yes
Consultant
Pathkare FNA Clinic
11.2017 - 04.2019
- CONSULTANT DUTIES: Serve as a consultant at a pathology laboratory, in Orange County California. This laboratory has been facing low reimbursement, high expenses and administrative hassles that are beyond their ability to cope with. Additionally, the practice has been experiencing poor staff retention of the pathologists and histotechnologist. The consulting provides assessment, the recommendation for change and evaluations. Communicate with Physicians regarding laboratory findings. Ensure accuracy and timeliness of laboratory operations. Maintain pathology records up-to-date. Assist in the development of standard laboratory policies.
- Salary/Hour: $50
- Supervisor: Sophie Ghafari, Email: Sophiebiospy@gmail.com; Contact: Yes
Patient Claims
Veteran’s Affair Hospital
01.2013 - 01.2015
- Processed medical claims and payments for veterans. Handled billings across medical facilities and communicated with veterans regarding hospital billing process. Investigated and resolved customer inquiries and concerns in a timely and empathetic manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Assisted in developing recommendations for improvements to the claim processing system. Gathered information, produces and updates management reports and assists with data management to support the achievement of department objectives.
- Salary/Hour: $9
- Hours/Week: 30
- Supervisor: Marvin Zacharie, Email: Marvin.Zacharie@va.gov; Contact: Yes
Customer Service Representative
U.S. Army Veteran
01.2011 - 09.2011
- Checked to ensure that appropriate changes were made to resolve customer complaints. Implemented administrative plans, policies, and procedures established by the supervisor. Assisted in establishing the company and individual’s training goals and objectives. Managed personnel and provided technical review of completed personnel actions. Kept records of clients’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Education
Doctor of Education - Organizational Leadership
Pepperdine University
Los Angeles, CA04.2019
Master of Science - Management & Leadership
Pepperdine University
Los Angeles, CA12.2015
Bachelor of Science - Business Management
California State University, Northridge
07.2014
Associate of Arts - Business Administration
Azad University
Austra, Iran12.2004
Skills
- Outstanding analytical, problem-solving, and troubleshooting ability
- Ability to manage multiple critical issues and interact with management
- Excellent communication, writing, training and management skills
- Ability to work hand-in-hand with other members to complete projected goals as scheduled
- Committed to professional development, willing and able to complete special training as required
- Ability to deal effectively with quickly changing circumstances and situations
- Able to identify each section of the medical record and am familiar with accreditation standards, regulations, and their application to ensure proper completion
- Knowledge of scientific principles, methods, and tools of basic and applied research used to conduct systematic, ongoing data and performance monitoring
- Exceptional verbal/written communication with and strong leadership skills to effectively resolve problems and provide superior customer service
- Flexible professional capable of adjusting rapidly to new and challenging situations as well as working well under pressure to meet time-sensitive deadlines
- Exemplified in-depth understanding of the importance of quality service; comfortable with working independently within competitive environments
- Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results
- LANGUAGE: Bilingual in written and spoken English & Farsi
- TECHNICAL SKILLS: PC and Macintosh Operating Systems, Microsoft Office, Outlook, SharePoint, Internet
Certification
· Supervisory of Management Training (SMT) May 2024
· Virtual Aspiring Leaders Program (vALP) Sep 2021
Veterans Benefit Administration Emerging Leader Program (ELP) Aug 2021
- Certified [Job Title], Department of Veterans Affairs - [Timeframe]
Languages
English
Full Professional
Timeline
Supervisory of Legal Administrative Specialist
VA Phoenix Regional Office
05.2023 - Current
Veterans Service Representative
VA Phoenix Regional Office
09.2019 - 05.2023
Graduate Assistant Professor
Pepperdine University
02.2018 - 05.2019
Consultant
Pathkare FNA Clinic
11.2017 - 04.2019
Patient Advisory Council Member
Veteran Affairs Hospital
01.2013 - Current
Patient Claims
Veteran’s Affair Hospital
01.2013 - 01.2015
Customer Service Representative
U.S. Army Veteran
01.2011 - 09.2011
Master of Science - Management & Leadership
Pepperdine University
Bachelor of Science - Business Management
California State University, Northridge
Associate of Arts - Business Administration
Azad University
Doctor of Education - Organizational Leadership
Pepperdine University
MILITARY EXPERIENCE
- Translator & Customer Service Representative
- U.S. Army; Fort Jackson, SC
- 2435 Marion Avenue Fort Jackson, SC 29207
- 2011
- Salary/Month: $2500
- Supervisor: Military, Phone: (803) 740-2801; Contact: Yes
- Duties, Accomplishments and Related Skills:
- Provided language and cultural consultation to military leadership.
- Explained rules and regulations to new personnel in order to ease their transition.
- Implemented administrative plans, policies, and procedures.
- Managed military records, including personnel issues.
- Assisted in establishing goals and objectives for basic pieces of training.
- Processed military discharges and corresponding documentation.
AWARDS
U.S. Presidential Office, Letter for Acknowledgement to VA Women’s Advisory Council contributions, City of Los Angeles, Letter of Acknowledgement to VA Women’s Advisory Council contributions, International Organization of Social Sciences & Behavioral Research Award Letter for exemplary research: “Global Access and Tech-Enhanced Learning:, Empowering Women in Developing Countries”