Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simione Sela Lalawailevu

Fremont,CA

Summary

Attentive Desktop Support Technician with 2 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Friendly Desktop Technician with over 3 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.

Overview

12
12
years of professional experience

Work History

Desktop Support Technician

Ministry Of Agriculture
01.2007 - 02.2019
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
  • Reduced downtime with proactive system maintenance and regular software updates.
  • Enhanced user productivity, training employees on the use of new applications and system features.
  • Collaborated with network administrators to ensure seamless integration of desktop systems into the company''s infrastructure.
  • Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
  • Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
  • Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
  • Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Purchased, setup and installed new computers.
  • Learned and implemented new software testing procedures.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

No Degree - Information Technology

Australia Institute Business of Technology
Brisbane, Australia
03.2025

Skills

  • New System Deployment
  • Data Transfer Best Practices
  • Technical Support
  • Root Cause Analysis
  • End-User Account Management
  • User Account Management
  • Device configuration
  • Technical Documentation
  • Software Installation
  • Technical support expertise
  • System Configuration
  • Application support

Timeline

Desktop Support Technician

Ministry Of Agriculture
01.2007 - 02.2019

No Degree - Information Technology

Australia Institute Business of Technology

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Simione Sela Lalawailevu