Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Simira Middleton

Baltimore,MD

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Contains extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking and passionate job seeker with strong organizational skills eager to secure high volume Bartending position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Main Bartender

Main Event
02.2023 - 10.2023
  • Managed inventory and restocked supplies as needed
  • Developed a reputation for excellent customer service and a willingness to go the extra mile
  • Handled cash, credit card, and other payment transactions accurately
  • Successfully served over 200 customers daily in a fast-paced environment
  • Developed a deep understanding of local and state liquor laws.

Head Bartender

Kracken Axes & Rage
01.2021 - 02.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Social Media Marketer/Web Designer

Pure Bliss Productions
02.2019 - 11.2022
  • Worked closely with the Founder and other team members to generate new content ideas, promote products, and amplify social media presence
  • Created a website to showcase the work of local artists/performers, collaboration with other organizations, and increasing target audience
  • Generated reports to track progress of social media campaigns while managing budget spending
  • Developed strategies to increase followers and awareness such as researching and collaborating with various potential influencers
  • Managed social media campaigns for event announcements, work opportunities, product launches, and more
  • Created and managed content calendars for multiple clients
  • Assisted in the development of social media campaigns for targeting different demographics.

Bartender

Instawork
11.2021 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Remote Admin/Therapy Assistant

State of Mind Care
05.2020 - 12.2021
  • Assist patients by providing information, services, and assistance
  • Maintaining care for patients and their needs by sustaining communication with insurance agents, pharmacists, referral therapist, and much more
  • Preserving care by being familiar with supporting systems such as ICANOTES / LABCORP / TREAT / INCEDO / GENESIGHT / ETC
  • Scheduled appointments, Obtained authorizations, Collected Copays, Prepared charts and consent forms, and more
  • Maintained medical records by analyzing, verifying, updating patient information
  • Secured patient information by storing and safeguarding confidential records in accordance with my HIPPA training
  • Collaborated with medical practitioners, case workers, and fellow administrative assistants on complex cases and legal processes
  • Kept supplies stock by managing inventorying, placing orders, and verifying receipts.

Event Server/On Call Bartender

Slay Nation Inc.
08.2019 - 05.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Executive Admin/Accounts Payable Assistant

Lighting Maintenance
12.2018 - 03.2020
  • Assisted with preparation of reports, presentations, and other documents
  • Developed and maintained relationships with vendors, suppliers, and other fellow offices
  • Managed multiple projects simultaneously and met strict deadlines
  • Scheduled, coordinated, and managed all travel arrangements for executives and team members
  • Performed clerical duties such as filling, photocopying, transcribing, faxing, etc
  • Processed high volume of accounts payable invoices and payments accurately and efficiently
  • Reconciled vendor accounts to ensure accuracy of balances
  • Keeping track of all payments and expenditures, including checks, purchase orders, invoices, and statements
  • Monitored and maintained vendor accounts and confidential records
  • Utilized various software programs to process accounts and payable transactions.

Bartender Assistant

Landmark Theateres
07.2018 - 12.2018
  • Learned how to make wide variety of mixed drinks.
  • Assisted in setting up and breaking down bar area for special events.
  • Greeted customers and provided friendly, knowledgeable service.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Checked ID cards and verified bar guests were of legal age.

Cashier/Concessionaire

Landmark Theatres
08.2015 - 07.2018
  • Provided exceptional customer service with efficient, prompt transactions
  • Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
  • Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
  • Utilized excellent communication and interpersonal skills to provide customers with an enjoyable experience.

Front Desk Receptionist

St. Vincent De Paul Head Start
08.2011 - 05.2015
  • Greeted and welcomed guests both in person and over the phone while directing inquiries to the appropriate department
  • Managed the front office reception area by cleaning and organizing desk and visitor lobby spaces
  • Maintained security by allowing entry to authorized personnel while tracking logbooks, including sign-in/out
  • Organized and sorted daily delivered mail and incoming correspondence
  • Answered a high volume of phone calls, emails, and booking appointments.

Education

Master of Criminal Justice -

Coppin State University
Baltimore, MD
08.2017

High School Diploma -

Cristo Rey Jesuit
Baltimore, MD
05.2015

Skills

  • Cash Handling
  • HIPAA compliance
  • Quality Assurance
  • Scheduling
  • Efficiency Improvement
  • Suggestive Selling
  • Beverage Preparation
  • Menu Memorization
  • Health Codes Compliance
  • Team Support
  • Database Maintenance
  • Policy Implementation
  • Problem Solving
  • Project Management
  • Inventory Management
  • Calendar Management
  • Medical Terminology
  • Networking
  • Vendor Relations
  • Client Satisfaction
  • Web Design
  • Administrative Support

References

SMS. CLARK, Supervisor, 4102765724 RAVON WISE, Manager, 4435151732 JIMMY MACKEY, Supervisor, 3019807976 ROB, Manager, 5713299879

Timeline

Main Bartender

Main Event
02.2023 - 10.2023

Bartender

Instawork
11.2021 - 10.2022

Head Bartender

Kracken Axes & Rage
01.2021 - 02.2023

Remote Admin/Therapy Assistant

State of Mind Care
05.2020 - 12.2021

Event Server/On Call Bartender

Slay Nation Inc.
08.2019 - 05.2021

Social Media Marketer/Web Designer

Pure Bliss Productions
02.2019 - 11.2022

Executive Admin/Accounts Payable Assistant

Lighting Maintenance
12.2018 - 03.2020

Bartender Assistant

Landmark Theateres
07.2018 - 12.2018

Cashier/Concessionaire

Landmark Theatres
08.2015 - 07.2018

Front Desk Receptionist

St. Vincent De Paul Head Start
08.2011 - 05.2015

Master of Criminal Justice -

Coppin State University

High School Diploma -

Cristo Rey Jesuit

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Simira Middleton