Simleen Gulati
Eugene,OR
Summary
A passionate student pursuing a Bachelor of Science in Computer Science with a Business Administration minor that demonstrated effectiveness in a fast-paced, team-oriented environment. Reliable and well-organized, I'm skilled at handling several tasks while maintaining a cheerful disposition and being prepared to accept more duties to achieve group objectives. Possesses broad abilities in teamwork, problem-solving, and project management I bring a new outlook and a strong dedication to excellence and achievement I am well known for my ability to adapt and my proactive attitude to provide successful solutions. A professional with a great interest in technology has a customer-focused mindset and good troubleshooting skills. Knowledgeable about creating and executing technical solutions as well as handling user assistance for networks and software. Knowledgeable about evaluating system security and performance to provide the best possible user experience.
Overview
3
3
years of professional experience
Work History
IT Technician
University of Oregon
06.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured hardware, devices, and software to set up work stations for employees.
Guest Advocate
Target
09.2021 - 02.2022
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked during seasonal and managed rush hour and checking out 35 customers.
Education
Bachelor of Science - Computer Science
University of Oregon
Eugene, OR06-2026
Skills
- Programming skills
- Customer Service
- Collaborative Leadership
- Research
- Technical Support
- Time Management
- Problem Solving
Accomplishments
- Lead Student Staff Oregon Cyber Resilience Summit
- Worked with STEM students as part of the North Star Summer Bridge Program. Completed labs in which I coded data using Python, built a telescope, and earned a total of $4,000.
Languages
English
Punjabi
Hindi
Urdu
Spanish
Timeline
IT Technician
University of Oregon
06.2024 - Current
Guest Advocate
Target
09.2021 - 02.2022
Bachelor of Science - Computer Science
University of Oregon
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